Customer Service Manager (Spanish an French needed!)

KUNSTLOFT, our highly successful eCommerce brand specializing in art and stylish living, is looking to hire a passionate Customer Service Representative (m/f/d) to provide excellent support to our international customers.

Key Details:
Start: Immediate
Duration: Full-time; part-time positions also available
Location: Remote (work from anywhere)
Payment: Monthly, based on an hourly rate

What We’re Looking For:
• Enjoyment in interacting with people and providing guidance
• Friendly, competent, and cool-headed even in stressful situations
• Highly reliable, well-organized, and thrive in independent work environments
• Proficient computer skills, eloquent, and customer service-oriented
• Exceptional negotiation skills with the ability to defuse conflicts swiftly
• Enthusiastic and a team player
• Ability to advise customers over the phone in English, French and / or Spanish

Specific Requirements:
• Stable internet connection (recommended speed – 150-300 Mbps)
• Personal computer or laptop meeting the following specifications:
Operating System: Windows 10 or macOS (latest version)
Processor: Intel Core i5 or equivalent
Memory: 8GB RAM or higher
Storage: 256GB SSD or higher
Webcam and microphone for video calls
Reliable headset for phone calls

What Makes This Job Attractive:
• Work with an international team: Join a diverse and inclusive work environment, collaborating with colleagues from different backgrounds across the globe. This opportunity allows you to gain valuable experience in cross-cultural communication and teamwork.
• Experience in the eCommerce industry: KUNSTLOFT is a thriving eCommerce brand, providing you with a unique chance to gain hands-on experience in the dynamic and growing world of online retail. You will be exposed to the intricacies of customer service within the eCommerce industry, contributing to your professional development.
• Work-life balance: We prioritize maintaining a healthy work-life balance and believe in achieving top performance within 8 hours.

Responsibilities:
• Provide customer support via phone, email, and chat in English, French and / or Spanish
• Manage customer order processing and address any related complaints.
• Handle incoming returns and facilitate their resolution.
• Assist with text translation tasks.

We look forward to your application!

Please send us a detailed application, including your earliest possible starting date and salary expectations, by email to Click to view with the subject line “Application for Customer Service Manger”.

We kindly request all applications to be submitted in English.
Thank you, and we look forward to hearing from you!