We are seeking a dedicated and detail-oriented customer service and dispute resolution specialist to join our dropshipping team. In this role, you will be responsible for handling customer service inquiries, managing disputes on PayPal, Klarna, and other platforms. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to handle make decision by themself. You will work together with another customer service employee and brainstorm together for possible improvements. Most of the emails are being taken care of by using an AI tool.
Key Responsibilities:
PayPal Dispute Management
Handle disputes on PayPal (including Hong Kong PayPal)
Utilize provided spreadsheets and documents to manage and track disputes effectively.
Manage and respond to general Helpscout tickets
Follow the return policy flow, offering appropriate discounts, refunds, and return addresses.
Forward damage/defective item reports to our supplier via Discord or CJ via WhatsApp for replacements.
Communicate with our suppliers regarding order shipment, replacements, cancellations, and other concerns.
Follow up on unfulfilled orders via Shopify, ensuring issues with sizing, color alternatives, and address/name verifications are resolved.
Proven experience in customer service and dispute resolution, preferably with PayPal and Klarna.
Strong written and verbal communication skills.
Proficiency in using customer service platforms (e.g., Helpscout) and order management systems (e.g., Shopify).
Ability to multitask and manage time effectively.
Detail-oriented with strong problem-solving skills.
Proactive and able to work independently with minimal supervision.
Able to give feedback on the current flows and how we can optimise them
What We Offer:
Competitive Salary and Benefits Package: We offer a compensation package that includes a competitive salary together with bonuses for meeting certain KPI’s along with comprehensive benefits.
Opportunity to Work from Home: Enjoy the flexibility and comfort of working from home.
Flexible Working Hours: Benefit from a work schedule that accommodates your personal and professional needs.
Dynamic and Supportive Team Environment: Work with a motivated and collaborative team dedicated to mutual success and continuous improvement.
Career Growth and Development Opportunities
How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. This needs to be as short as possible We look forward to hearing from you!
To make sure you read the entire job description please put in the subject of your application your years of experience in dropshipping.
APPLY FOR THIS JOB:
Company: Hyremote
Name: Flint Gasseling
Email: