Customer Service – Netsuite

Key Responsibilities:

Project Management Support:
Assist in setting up and maintaining project records in NetSuite.
Track project progress, milestones, and timelines within NetSuite.
Collaborate with project managers to ensure accurate project data entry and reporting.
Order Management:
Enter and reconcile customer orders in NetSuite.
Coordinate with sales and operations teams to ensure timely order fulfillment.
Monitor order status and resolve any discrepancies or issues.
Accounts Payable and Receivable:
Process accounts payable invoices accurately and in a timely manner.
Reconcile vendor statements and resolve any discrepancies.
Generate and distribute customer invoices, and manage accounts receivable.
Inventory Management:
Manage inventory records and transactions in NetSuite.
Conduct regular inventory reconciliations to ensure accuracy.
Collaborate with warehouse and procurement teams to optimize inventory levels.
Consumables Management:
Track and manage consumable inventory levels in NetSuite.
Coordinate with relevant stakeholders to replenish consumables as needed.
Ensure accurate recording and reporting of consumable usage.
Suite Commerce Support:
Assist in managing Suite Commerce configurations and settings.
Collaborate with IT and e-commerce teams to troubleshoot and resolve any issues.
Provide support for order processing and customer inquiries related to Suite Commerce.
Qualifications:

Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
Proven experience working with NetSuite, with specific experience in project management, order management, accounts payable/receivable, inventory management, consumables, and Suite Commerce.
Strong understanding of accounting principles and practices.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.
High level of attention to detail and accuracy.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Relevant certifications in NetSuite or related areas would be a plus.
Working Conditions:

This position is primarily office-based.
Occasional flexibility may be required to accommodate project deadlines or urgent tasks.
May require some travel for training or meetings.
Salary:
Salary will be commensurate with experience and qualifications.

Application Process:
Please submit your resume and a cover letter outlining your relevant experience and why you are suitable for this position. Include any relevant certifications or training. We thank all applicants for their interest, but only those selected for an interview will be contacted.