Customer Service & Onboarding Assistant

If you’re a competent, hard-working person with a wide variety of skills that is seeking a position where you can grow, this position may be for you.
RocketSense is a rapidly growing marketing company that helps real estate agents & brokers across North America build their businesses with Facebook Ads.
You’ll be directly reporting to the Client Success Manager and being the Customer Service & Onboarding Assistant alongside a team of 2.

We’re looking for somebody who is competent, self-managed, that speaks fluent English, and has a strong background in customer support.
Here are some things you can expect to be helping with:

– Setting up client landing pages and funnels with HighLevel software
– Helping with general administrative tasks (calendar scheduling, responding to clients, updating spreadsheets, etc.)
– Some simple work (building a list of YouTube tags, personal assistant tasks, updating clients’ Facebook ad accounts, managing my LinkedIn, scheduling marketing emails)
– Technical work (using Zapier and HighLevel to set up technical automations & campaigns, building & updating spreadsheets)
– Client communications via Zoom, email, Loom & text message
– Video editing (not a requirement)

Required skills:

– Customer Support & Communication via Phone/Zoom AND Email
– Google Sheets/Excel
– Fluent English (Both Written & Spoken)

Length:
– More than 6 months

If you have experience in any of the following areas (and truly enjoy doing the work) it will be very helpful, but it’s NOT all required:

– Lead Generation (List Building, Cold Email, LinkedIn, etc.)
– Video Editing Software (iMovie, Windows Movie Maker, Adobe, DaVinci, Sony Vegas, etc.)
– Website Creation (ClickFunnels, HighLevel, WordPress)
– Spreadsheet Software (Excel/Google Sheets)
– Zapier/LeadsBridge
– Any CRM Software
– Marketing/Administrative Assistance

You will have the opportunity to increase your hours to full-time, as well as potentially grow to higher roles such as management in the future if you’re good!
This is perfect for you if you are passionate and want to grow in your career, but it’s still a great opportunity if you’re satisfied where you are and are passionate about your work.
We do not tolerate slacking off, incompetence, or excuses, and what is right matters more than who is right.
If you are passionate about your work then you enjoy working hard. You will also get time to relax (weekends, etc.).
We’re looking for the perfect person to join us on this journey over the next few years.
So if you’re interested in a long term position, please complete part 2, which is an email to Click to view with the subject “Support” containing your resume, a brief introduction of your background, and at the end of the video please hold up the number 3 with one of your hands so I can see that you read this entire post.
Within that same email, please also answer the following questions:
1) What attracted you to this opportunity?
2) This project will require 1-3 hours of work per day, most of which will happen at the same time every day, but you will also be required to work at set times to respond to emails and complete certain tasks. Are you able to work within flexibility and time zones, and does this suit your working schedule?
3) Does your computer/laptop have a 64-bit processor? Which computer do you have?

Thank you!