Customer Service & Operations Assistant

Exciting Career Opportunity: Join Our Dynamic Team at Emporium Security

Position: Customer Service & Operations Assistant

Are you passionate about providing exceptional customer service and eager to enhance your skills in a thriving and supportive environment? Emporium Security, a rapidly expanding Australian security business, is looking for a dedicated and skilled individual to join our team. As part of our core operations team, you will play a crucial role in ensuring our customers receive the best service possible.

Key Responsibilities:

Handle customer service inquiries promptly and professionally via emails, website chat, and social media platforms.
Efficiently manage order updates, returns, and replacements.
Engage in both inbound and outbound customer service phone calls to provide solutions and support.
Ensure accurate and timely updates at the end of each shift, maintaining high standards of punctuality and accountability.
Required Skills and Experience:

Excellent command of both written and spoken English.
Proficiency in G Suite tools and experience with Shopify for order management.
Familiarity with ReAmaze and Justcall is an advantage, though not mandatory.
Growth and Development Opportunities:

After demonstrating your capabilities and commitment, you will have the opportunity to expand your role into creative areas such as:

Designing marketing materials using Canva.
Developing landing pages to enhance customer engagement.
Conducting product research and managing supplier relations.

Benefits of Joining Us:
Significant career progression opportunities within a growing company.
Comprehensive training in new skills and technologies.
A vibrant team environment that values initiative and development.
Application Instructions:

To ensure your application stands out, please:

Mention your favorite hot beverage in the subject headline of your email.
Clearly outline your relevant experience corresponding to each responsibility mentioned above.
Include your desired hourly rate in your application.
Join us and be a part of a team that not only values hard work and dedication but also encourages personal growth and career advancement.

Looking forward to your application,
Josh