We are on the hunt for a dedicated Customer Service & Operations Specialist to join our team. If you have a knack for turning challenges into positive customer experiences and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities:
-Manage all customer inquiries via email and our website’s chat feature with empathy and professionalism.
-Process returns and refunds efficiently, ensuring customer satisfaction.
-Liaise with our fulfillment center to follow up on the status of returns and handle other logistical tasks.
-Maintain and update records on our Shopify dashboard and Google Spreadsheets with impeccable attention to detail.
-Tackle additional operational tasks as they arise, contributing to the smooth running of our e-commerce platform.
What We’re Looking For:
-Proven experience in customer service, ideally within an e-commerce setting.
-An empathetic listener and communicator who can address customer concerns with care and professionalism.
-Strong proficiency in navigating the Shopify dashboard and working with Google Spreadsheets.
-A detail-oriented individual who can manage multiple tasks efficiently without compromising quality.
-A team player who is open to learning and taking on new challenges.
Why Join Oak & Rove?
-Opportunity to work closely with the founder and gain insights into the e-commerce business.
-Be part of a brand that values craftsmanship, design, and creating a positive impact on our customers’ lives.
-Potential for this role to evolve into a full-time position, offering a path for growth within the company.
Application Instructions:
To ensure your application stands out, please include the phrase “Crafting Excellence” in your proposal. This will let us know you’ve read the job posting thoroughly and are genuinely interested in joining our team.
How to Apply:
Submit your resume along with a cover letter explaining why you’re the perfect fit for the Customer Service & Operations Specialist role at Oak & Rove. Share examples of how your previous experience and skills align with our needs.
We’re looking forward to crafting an exceptional customer experience together!
APPLY FOR THIS JOB:
Company: WASHINGTON CONSTRUCTION
Name: Harrison Bevins
Email: