Customer Service Operations Specialist w/ Excellent Comm Skills| $6 USD Per Hour

Job Title: Customer Service Operations Specialist

Priority Interviews for Candidates Submitting Video Applications

Company Overview:
Join our esteemed cleaning services company dedicated to delivering top-tier cleaning solutions for residential and commercial clients. We’re renowned for our commitment to quality and customer satisfaction, setting us apart in the industry. As a Virtual Customer Service Operations Specialist, you’ll play a crucial role in facilitating smooth communication between clients and our operations team, driving our continued success and expansion.

Job Summary:
As a Virtual Customer Service Operations Specialist, you’ll manage customer inquiries, schedule appointments, and coordinate with our operations team to ensure prompt and efficient delivery of our cleaning services. Your focus will be on providing exceptional customer service while optimizing our operational processes.

Key Responsibilities:

Customer Communication:

Handle inbound customer inquiries via phone, email, and live chat promptly and professionally.
Provide accurate information on services, pricing, and scheduling options.
Resolve customer concerns and issues swiftly to uphold a positive customer experience.
Maintain a friendly and supportive approach to enhance customer satisfaction and loyalty.
Appointment Scheduling:

Schedule cleaning appointments based on customer preferences and technician availability.
Coordinate effectively with customers and cleaning staff to minimize scheduling conflicts.
Update scheduling systems with appointment details and customer information.
Operational Coordination:

Collaborate closely with the operations team to assign cleaning tasks and optimize scheduling efficiency.
Communicate customer preferences, special requests, and job-specific details to cleaning technicians.
Monitor job progress and proactively address operational challenges or delays.
Quality Assurance:

Conduct follow-up calls or surveys to gather customer feedback on service quality.
Document feedback and communicate insights to the operations team for continuous improvement.
Ensure compliance with company standards and policies in all customer interactions and service deliveries.
Administrative Tasks:

Maintain accurate records of customer interactions, transactions, and service requests.
Assist with data entry, report generation, and other administrative duties as required.
Collaborate with team members to streamline processes and enhance overall efficiency.
Qualifications:

Prior experience in customer service or operations management preferred.
Excellent verbal and written communication skills.
Strong organizational abilities with keen attention to detail.
Proficiency in customer service software and scheduling tools.
Ability to multitask and prioritize in a fast-paced environment.
Effective problem-solving skills and ability to manage customer concerns.
Working Conditions:
This is a remote position requiring a reliable internet connection and a quiet workspace.

Why Join Us?
Join a company that values integrity, excellence, and customer satisfaction above all else. If you thrive on delivering outstanding service and enjoy working in a dynamic, customer-centric environment, we invite you to apply for the role of Virtual Customer Service Operations Specialist today.