Customer Service Overflow

– Our Company –
Maid My Day is a Cleaning Company operating across Sydney, Melbourne, Brisbane, and Canberra within Australia. We service the Australian Aged Care Industry by having our workers provide cleaning services for the elderly who still live in their homes. We have been operating for 16 years and we have approximately 200 cleaners working for our company.

– The Role –
Due to recent growth, we are now looking for a passionate Customer Service Representative to manage the overflow tasks on our busy customer service desk. We currently have eight full-time VA’s who work from their homes in the Philippines. We have an experienced full-time Customer Service Lead and your role would be to support them by looking after the following functions;

1. Respond to SMS from our cleaners and customers
2. Monitor the attendance on our cloud software – checking that all jobs have been started on time
3. Answer and manage the overflow of calls coming into our Customer Service desk
4. Assist with answering the overflow of emails coming into the Customer Service desk

– Requirements –
Reliable Internet Connection
Noise Cancelling Headphones
Quite place to work

– Skills and Experience Required –
We are looking for a person who has 5 years of experience working on an English-speaking Customer Service desk. The qualities we are looking for include; Someone who is organised and knows how to manage their time, detail-oriented yet can multi-task. As you will be dealing with our cleaners and clients, a positive and helpful attitude is essential. Being part of a tight-knit team, you will feel comfortable taking responsibility for your own work and being held accountable for meeting your KPIs. Lastly, as our business platforms are either cloud-based software on google docs, experience with these systems is beneficial so that you can hit the ground running.

We are looking for an individual who will be with us for a long period of time and who’ll be able to help us with the next stage of our company’s journey. The hours are Monday to Friday 8am to 4pm (Australian time). If this sounds like you, please apply to Mandy Agasino at Click to view and put ‘Application for Customer Service Overflow’ in the email Subject line.