Job Title: Customer Service Phone Support
Job Overview:
As a Customer Service Phone Support representative, you will be responsible for providing exceptional customer service and support to our clients through telephone interactions. You will serve as a vital link between our company and our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role is critical to maintaining and enhancing our reputation for excellent customer service.
Key Responsibilities:
1. Inbound/Outbound Customer Support: Handle incoming and outgoing calls from customers with professionalism and courtesy, actively listening to their concerns and providing solutions or information.
2. Issue Resolution: Investigate and resolve customer inquiries, complaints, or issues efficiently, striving for a first-call resolution whenever possible.
3. Product Knowledge: Develop in-depth knowledge of our products or services to provide accurate information and guidance to customers.
4. Documentation: Maintain detailed and accurate records of customer interactions, including the nature of the inquiry and the steps taken to resolve it.
5. Customer Education: Offer guidance, instructions, and information to customers to help them make informed decisions and use our products effectively.
6. Upselling and Cross-Selling: Identify opportunities to promote additional products or services to customers and achieve upselling and cross-selling targets.
7. Quality Assurance: Ensure that all interactions meet or exceed company standards for quality, professionalism, and customer satisfaction.
8. Adherence to Policies: Follow company policies and procedures, especially in cases of customer returns, refunds, or warranty claims.
9. Team Collaboration: Work closely with other team members and departments to address complex customer issues and provide comprehensive solutions.
10. Feedback Loop: Provide feedback and insights to the management team regarding recurring customer issues, potential improvements, and market trends.
11. Adhoc: If there are not many calls, help with research and ad-hoc tasks
Qualifications:
– Previous experience in customer service, call center, or phone support roles is mandatory (minimum 2 years).
– Excellent verbal and written communication skills.
– Active listening and empathy in dealing with customer inquiries.
– Strong problem-solving abilities and patience.
– Ability to adapt to changing customer needs and business requirements.
– Willingness to work flexible hours, including evenings, weekends, and holidays as required.
Attributes:
– Strong customer focus and dedication to delivering exceptional service.
– Ability to remain calm under pressure and handle difficult or upset customers with professionalism.
– Positive attitude, reliability, and a willingness to go the extra mile to ensure customer satisfaction.
– Strong interpersonal and teamwork skills.
– Adaptability and the ability to learn quickly and apply new knowledge to support customer needs.
In this role, you will play a crucial part in ensuring our customers receive the support they need, which contributes to our company’s success and growth. If you are passionate about providing exceptional customer service and enjoy resolving customer inquiries via phone, we encourage you to apply for the position of Customer Service Phone Support. Join our team and help us maintain our commitment to customer satisfaction.
Other Details (MUST READ):
This is not a regular job post for you just to make some money and for me to get a “virtual assistant”. This is very different. I am not looking for just “another VA”, I am looking for somebody who always strives for excellence, pushes for more, and never settles for mediocrity. I am looking for a reliable teammate to build the last and long-term relationship with, and to grow and make money together. I am looking for someone who can step into bigger shoes, try new things, and assume meaningful responsibilities! This is a CAREER OPPORTUNITY, there will be many growth opportunities, for a salary increase and bonuses! I truly believe in integrity and fairness, so I always will be more than happy to reward outstanding work. Though you will start with just a few responsibilities and lower pay, later on, it will ultimately be up to you to decide whether you want to widen your set of responsibilities and increase the pay accordingly!
I recognize nothing but excellence. Please DO NOT apply for this job post if you are okay with average, and want to “coast”. I expect your full effort in anything, whether it is just sending a simple email or something more complex. My expectations are high but so are the rewards. Don’t worry though, I am not expecting you to come in and be a superstar from the first Day. I will provide sufficient training and there will be plenty of opportunities to ask questions and to clarify things, and I would be very happy to go through everything and anything. I expect some mistakes and a learning curve in the beginning, it is fine as everybody makes them. As long as you learn from them and never repeat the same mistake twice! Once you get some time and practice, I expect you to be excellent at it and always over-deliver. I do not micro-manage and won’t be a crazy “boss”. I just give you the job and expect excellent results. Anything else outside of it is not my business (how exactly you have done it, when etc). At the end of the day, I want you to truly be able to say that you’ve realized your potential.
I believe in fair compensation and creating an environment where people can be successful. At the same time, I don’t want people that need a lot of hand-holding. I expect that the people we hire can hit the ground running and start making an impact immediately.
I am very reasonable, fair, and flexible. More than happy to provide vacation time, sick days off, bonuses, flexible schedules, really anything, as long it makes sense. Nobody takes advantage of anybody. As long as the job gets done at the best level, and everything is fair to everyone, I am more than happy to discuss anything. I am also more than happy to be wrong, because we are not always right, and we take our mistakes very seriously too. So there will be plenty of room for discussing this type of thing.
This is a great opportunity to build the whole career! As I mentioned there will be plenty of opportunities to grow, to learn new skills, to get rewarded and even to get management positions! You will be given meaningful responsibilities as I will be hiring more people and growing a bigger team! It will ultimately be up to you to decide, how much work you want to put in, how hard to try, and how far to grow! Even the sky is not the limit! I can’t wait to start working together with you! I can’t wait to see the leader you will become.
If you are interested and think this is for you then please apply to this message by having your subject line as “Never Settle for Mediocrity” and then tell me about yourself. Also, answer ALL of the following questions:
-What kind of employer do you like the best?
-Do you have suggestions to make this project run successfully?
-Why should I hire you?
-What is your expected salary? (40 work hours a week)
-Do you have any previous experience working for an Amazon or e-commerce business? If yes, specify the details.
-Do you have any previous experience with customer service (mainly emails)? If yes, specify the details.
-What other experiences/skills do you have that would allow you to do well in this position?
-What are 3 values that describe your character?
About myself:
My name is Kevin and I am working for a company that is a firm that runs Amazon businesses in the USA. We currently sell Supplements. I am a very easygoing and friendly guy in my personal life. However when it comes to business I am very strict and demanding and accept nothing but excellence from MYSELF, so I would expect the same from others. At the same time, I am very fair, open-minded, reasonable, patient, and willing to listen and compromise. Highly open to new ideas and suggestions. Truly believe in integrity and trust. I always appreciate honesty and transparency, so no matter what it is, just bring it up to me and we can talk about it. In my spare time, I like going to the gym, eating, and reading.
If you think you have what it takes, I Look forward to speaking with you.
Kevin
APPLY FOR THIS JOB:
Company: metaFox GmbH
Name: Chelle P
Email: