Home » Bluebeam Revu » Customer service (prop firm)

Customer service (prop firm)

Date Posted —

Type of Work:
Full Time
Salary:
500$
Hours per Week:
40

Job Description

Hello everyone,

We are looking for a full-time Customer Service Rep (Prop Trading Firm) for our company. Below are the details!

About Us:
We are a start-up proprietary trading firm. We provide trading challenges where customers get demo accounts to trade on. Once certain targets are met and multiple challenges are passed, clients/traders will receive a funded account where they will receive a profit split at the end of the set payout date.

Position Overview:
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a passion for financial markets, and a strong desire to provide exceptional service to our clients. As a Customer Service Representative, you will be the first point of contact for clients, handling inquiries, resolving issues, and ensuring a positive trading experience.

Responsibilities:
– Act as the primary point of contact for clients, providing timely and accurate responses to inquiries via email and/or live chat.
– Assist clients with account setup, funding, and technical support for trading platform (MT5)
– Address client concerns and resolve issues promptly, escalating complex matters to the appropriate department when necessary.
– Monitor client activity and identify opportunities to improve the trading experience.
– Collaborate with other departments, including trading, compliance, and technology, to ensure seamless operations and client satisfaction.
– Maintain detailed records of client interactions and follow-up activities in the CRM system.
– Stay informed about industry trends, regulatory changes, and company policies to provide accurate information to clients.

Qualifications:
– must have experience in the financial service industry and preferably experience with working at prop firms or forex brokers.
– Strong understanding of financial markets, trading terminology, and investment products.
– Excellent communication skills, both written and verbal.
– Include the word “WF TEAM” when applying for the job post. This ensures us you’ve read the whole job post and take it seriously.
– Ability to multitask and prioritize tasks in a fast-paced environment.
– Detail-oriented with strong problem-solving skills.
– experience working with different CRM software (e.g. Intercom, Zendesk etc.)

Benefits:
We offer a base salary of 400-500$/month and performance-based bonuses. Employees will be able to benefit from professional development opportunities. Additionally, we provide a collaborative work environment with opportunities for career advancement with an increase in base salary and more bonuses depending on your performance.

Join our team and be part of a dynamic and innovative company at the forefront of the financial industry! Apply now by submitting your resume and cover letter detailing your qualifications and interest in the position.

APPLY FOR THIS JOB:

Company: Life Like Media
Name: Michiel Qiu
Email:

Skills