Customer Service Rep

Canekast is rethinking and rebuilding manufacturing in the US by building a network of facilities and knowledge workers across the globe. Our facilities engineer, manufacture, and distribute to some of North America’s top manufacturers. We are looking for passionate and energetic people excited about manufacturing, supply chain, and the technologies we use, to remake these industries!

We are looking for a Customer Service Representative to join our Shared Services Team, a global team of highly energetic and intelligent individuals supporting our manufacturing facilities in areas including quoting, engineering, accounting, customer service, and software development. Shared services is remote and async position allowing you to work from anywhere, on your own schedule. Working through Shared Services, you will have the opportunity to be part of multiple companies, interact with top customers, and have exposure to vast industries. As the team grows, there will be ample opportunity for specialization and growth.

You’ll be a great fit if

• You love global supply chain and manufacturing
• Like making customers feel heard, respected, and happy
• Understand the importance of organization and correct data in running a fast-moving business
• Enjoy getting down into the details and making sure they are right
• You have put in your time learning, and are ready to be part of something that is growing

Day-to-day responsibilities will include

• Answer customer emails and requests
• Answer phones and return voicemails
• Send customers updates based on our ERP
• Keeping our service documentation up to date with scripts, processes, and ideas
• Preparation of key metrics and reports
• Communication of reports, information, and updates
• Identify places and opportunities for improvement

Skills you should have

• Fluent in English for phone calls and emails
• Friendly tone in emails and responses
• Understanding of the principles of good service (fast, friendly, succinct, correct)
• Ability to parse information
• Problem-solving approach
• Excellent communication skills, both verbal and written
• Attention to detail and accuracy of work
• Ability to work in a dynamic work environment with multiple projects at once
• Ability to manage time well and complete tasks
• Personal desire to learn and grow

What this looks like for you

• This job is a remote job and a WFH opportunity
• This position is as an independent contractor to start, with opportunity to join the company full-time as you grow
• You will need to have access to a computer and internet
• You will have an opportunity to directly influence both our firm and the manufacturing sites we assist

How we work at Canekast

Canekast is a like a startup, inside of a decades-old business, working in a centuries-old industry, using millennia-old technology. We work on a remote and async platform using various applications to share data, communicate, and collaborate. We focus more on outcomes than duties and results over hours. We have fun in and out of work, and always keep top of mind that work should support life, not the other way around.

If this sounds like somewhere you’d like to dive into and a team you’d love to be part of, then send a resume and a quick informal paragraph on why you’d love to join!

We look forward to hearing from you!