Customer Service Rep

DON’T MISS THIS OPPORTUNITY
– Join the early stages of a fast-growing company
– Be part of a fun, driven team
– Big opportunities will come from helping us grow
– Long-term position
– Be trained by the best in eCommerce – we’ll invest in training you
– Be empowered to make decisions
– Have the authority to direct your own path
– No limits on your advancement
– Act without being micromanaged
– Work from home
– Be an entrepreneur inside the company (without the risk of going alone)

COMPANY INFO
We are a fast-growing eCommerce company that’s on a mission in becoming a one stop shop for our niche and creating the perfect ambiance for your living spaces

We need you to mainly handle customer service, order processing, shipping, etc.

We will grow and hire more, so you have the potential to become our Customer Service Manager… – if you can prove yourself.

This is an exciting long-term opportunity for you.

As you grow, the position can grow with you, based on your skills and interests –

Want to do social media? Awesome!
Want to hone your customer service skills? Fantastic!
Want to improve systems? Amazing!

Whichever direction your passion and talent take you, we’ll offer you free training, mentorship, and courses so you really can live up to your potential.

So, are you ready?

JOB OVERVIEW
Main Responsibilities:
– Processing and managing orders
– Communicating with customers & suppliers
– Solving problems with orders
Other Responsibilities:
– Efficiently Onboarding new products via CSV, Excel, and Online Websites onto our Shopify Platform and designing high converting landing pages

You’ll be responsible for making sure customers receive what they ordered, on time, and help solve any problems along the way.

Here are some examples of the types of things you’ll coordinate with customers & suppliers, via phone, email, & chat:
– Placing orders with suppliers
– Order status changes/delays
– Customer post-purchase follow up
– Returns, warranty issues, chargebacks
– Back orders
– Call & email customer to notify
– If they can’t wait, offer alternative products
– Damaged items

To apply, at the top of your cover letter, please write “I’m a rockstar.”

DESCRIPTION OF IDEAL CANDIDATE
– Figures Stuff Out
You love a good challenge. You have the world at your fingertips, and with a keyboard and mouse, you can figure almost anything out.

– Gets Stuff Done
You take charge and get stuff done! You know you can ask for feedback and resources, but you don’t make excuses. You have a passion and an internal drive to make things happen!

– Self Starter
You’re self-motivated, happy working on your own with minimal guidance. You don’t understand why some people just sit there when they haven’t been told what to do.

– Thrives With Hard Work
Some people shrink when given a big project. Not you – you say “bring it on!” It’s just one more opportunity to prove what you’re capable of.

– Solves Problems
Reason, logic, and process is your zone of genius. Your friends are often amazed at how you find solutions so quickly, often before they even realize there’s a problem.

– Takes Pride In Mastering The Details
You have an eye for detail. When you say your work is correct, it’s correct.

– Thrives Behind The Scenes
At a concert, you resonate with the important people behind the scenes who make everything happen flawlessly. You know the real rockstars are the ones who make the sound and lighting pop! The musicians are okay too 😉

– Growth-minded
You’re always learning, always growing. If you weren’t, life would be stale and boring.

– Takes Ownership
You love to be in charge, and you want more responsibility. You’re confident to say, “let me handle this.”

– You Do What You Say
If you say you’ll do something, you’ll do it. And if you can’t do it, you’ll say you can’t. (Why do some people make promises they can’t keep?!

COMPANY CULTURE
We’re transparent; ask if something isn’t clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

PAY
Starting at $5/hour

CANDIDATE REQUIREMENTS
– Honest
– Reliable
– Fluent in English, near native speaker
– Type 40 WPM

Preferred:
– Shopify experience

ADDITIONAL DETAILS
*REQUIRED – Internet: Fast, stable connection
Work Environment: Be able to answer the phone quickly at any time during business hours. No loud background noise – no coffee shops, children, dogs, etc.

WORKING HOURS
Semi-Full time position (30 hours/week): Working hours are Monday – Friday, 10AM – 4PM US Eastern time to start. After 1 month probation we can discuss working full time 40 hours/week.

HOW TO APPLY
Congratulations on making it this far in the job application process! Interested? Send us your resume!

We look forward to working with you!

Rachel