We have multiple dropshipping (shopify) stores, and we are shipping from China. We are looking for for someone who has experience in this field of customer service.
You will be responsible for:
– Answering e-mails trough gmail.
– Solve Klarna disputes (So experience is required)
– Solve Paypal disputes (So experience is required)
– Contact with supplier.
– Data entry trough google sheets.
Requirements:
– Experience with customer service within e-commerce (dropshipping from China)
– Knowledge of Shopify and gmail.
– Experience with solving Klarna and paypal disputes.
– Thinking in terms of solutions.
– You are organized
– You are an fast learner
– Providing feedback on the efficiency of the customer service process and come with new ideas.
– You speak and write English fluently
– You can make sheets and track customer problems
– Willing to work from Monday to Sunday, currently about 2 hours per day, and this will increase over time
– You can work fast (average 25 mails+ per hour)
– You speak and write English fluently
– Strong internet connection
Please reply with the word Blue and explain why we should hire you + the questions underneath.
– How long have you been at your former employer, what was the reason you quit the job?
– How does your previous experience align with this job and how can you contribute to our ecommerce Shopify business?
– Do you have experience doing customer service in the ecommerce/dropshipping bussines?
– Do you have experience with handling chargebacks of paypal/klarna and what was youre way of winning them?
– What is your internet speed + screenshot?
– What is the words per minute that you can type + screenshot ?
– Are you able to start today?
– Are you available Monday to Sunday, currently about 1-2 hours per day
– What is youre skype id
APPLY FOR THIS JOB:
Company: Remote Workmate
Name: ECOMM
Email: