Customer Service Rep / VA

Hiring an experienced customer service representative with proven experience providing excellent customer service, creating SOPs/templates to streamline processes, etc.

This is for an online educational course platform and social media brand.

Apply here: Click to view/ZDUePm7RjGo9BUnj9

We are hiring full-time (40 hours a week)
[please DO NOT email your CV, you must follow the application link above to be considered]

Full details:

We are seeking motivated and proactive Customer Service Virtual Assistants to join our Customer Support team for a high-profile client. As a virtual assistant, you will play a crucial role in providing excellent customer service to our followers and audience. This is a remote full-time position.

Responsibilities:

• Respond promptly and professionally to customer inquiries via email and social media platforms across our brands.
• Provide accurate information about products, services, and content offered by the client.
• Monitor and manage customer comments and feedback on email and social media.
• Collaborate with team members to resolve customer issues in a timely, accurate, friendly and effective manner.
• Take ownership of customer inquiries and escalate issues to management when necessary.
• Identify trends in customer inquiries and feedback and provide insights to improve our customer experience.
• Assist our social media team as and when needed in monitoring comments, creating resources and data entry tasks.
• Monitoring and managing our Facebook Group, approving new members and ensuring that all posts and comments align with our community guidelines.
• Create customer service reports and data analysis to identify areas for improvement and make data-driven decisions to enhance our customer service experience and online communities.

Requirements:

• Fluent in English, especially written.
• Excellent communication and interpersonal skills.
• Impeccable grammar, good sense of tone and strong writing skills.
• Demonstrated ability to work independently and take initiative to complete tasks with minimal supervision.
• Strong attention to detail and ability to multitask accurately and efficiently in a fast-paced environment.
• Experience in email customer service is a plus.
• Must be available to work full-time on a remote basis.
• Flexibility to learn new skills, instructions, and procedures for our changing customer needs.
• Ability to think and act proactively with sound judgment.
• Excellent data analysis and entry skills.
• Digital fluency – Slack, Gmail, Google Drive, Loom, Google Sheets, WordPress, Canva, Attentive, Social Media.

In our team, we value proactiveness, honesty, and an eagerness to improve. If you are an enthusiastic quick learner who is passionate about providing exceptional customer service, we want to hear from you. Apply today to join our growing team!