Customer Service Rep / Warm Sales Calls

We are a real estate company launching a new market and looking to hire a Leasing Assistant who would diligently track leasing leads in excel or google sheets and follow-up with each potential applicant by phone calls, text, and email, as appropriate, to provide them details on the property and answer questions that they may have. This role would also chaperone applicants virtually via video chat for their on-site visits of the property.

At the moment, this new market is small, consisting of a 23 unit apartment building and a couple single family houses. Therefore, this is a part-time, hourly role that is expected to only require 5-10 hours per week. Therefore, the ideal candidate has other part-time roles during USA hours. We hope to grow the market over time, in which case this role could expand.
Over time, I will likely find more things for you to do, such as simple bookkeeping (no accounting experience necessary).

Schedule:
This role would entail communicating with and calling applicants in the US. Generally, the timing of the work is flexible, but you would need to be able to call applicants during USA Eastern Time Hours. I expect that these calls can be completed during 5:00pm-8:00pm Eastern Time USA during the week. However, showings can often occur earlier in the day, and on Sunday, the this role would need to be available by 12:00pm ET to call applicants that expressed interest over the weekend. We can set-up a more specific schedule once hired, that works for both of us.

Some traits that we are looking for are:
• English Speaking – This role would involve daily communication with residents, so need to have strong English speaking and writing skills. This is the most important skill.
• Detail oriented – Need to document all incoming activity and stay organized with heavy email volume
• Excel – Reasonably strong proficiency in excel is valued
• Resourcefulness – Ability to take initiative to figure out how to solve problems

If you’re interested in this role, send me a message and include “Leasing Assistant Role” in the subject line so that you get slotted into the right process.