Online Customer Service Representative
Are you passionate about providing exceptional customer service? Do you have a knack for engaging with customers on social media platforms? We have an exciting opportunity for an Online Customer Service Representative to join our team and make a significant impact on our customers’ experiences.
As an Online Customer Service Representative, your primary responsibility will be to respond to customer inquiries through our Facebook page promptly. Additionally, you will actively engage with comments made on various social media platforms such as Instagram, YouTube, and others, ensuring a positive and interactive experience for our customers.
Dispute handling and Clickfunnels knowledge is a plus!
**MUST BE PROFICIENT IN WRITING ENGLISH.**
About the company:
We are an Affiliate Marketing Coaching company dedicated to empowering individuals and businesses with the knowledge, skills, and strategies needed to excel in the dynamic world of affiliate marketing. At our core, we believe that Affiliate Marketing is a powerful avenue for success and financial independence.
We offer a comprehensive range of services, including in-depth training, Coaching classes and ongoing mentorship. Our goal is to equip our clients with the tools and skills required to thrive in the affiliate marketing industry and achieve their highest ambitions.
Benefits:
As a customer service representative, you will have the satisfaction of making a positive impact on customers’ lives.
When you work with us you will have the opportunity not only to grow professionally but also in your personal Life.
You will be able to attend our Morning Book Club and Monday Mindset Classes valued over $2,000.00 USD.
Great pay and ability to work extra hours.
If available You will have the opportunity to travel with the company.
RESPONSIBILITIES:
Respond to customer inquiries and messages received through our Facebook page in a timely and professional manner.
Engage with customers by addressing their comments and questions across different social media platforms, including Instagram, YouTube, and more.
Provide accurate and helpful information to customers regarding our products, services, and promotions.
Resolve customer complaints or issues effectively and efficiently, ensuring customer satisfaction.
Collaborate with other team members to ensure consistent and cohesive customer service experiences.
Maintain thorough knowledge of our products, services, policies, and procedures.
Monitor and report customer feedback and trends to improve our overall customer experience.
Continuously strive to exceed customer expectations
Provide excellent service and make a positive impact in the customer’s day
Willingness to learn very how to do light technical support tasks.
Take care of technical inquiries
REQUIREMENTS:
To be considered for this position, you should possess the following qualifications:
Previous experience in customer service, particularly in an online or social media environment, is highly preferred.
Great people skills
the ability to adapt
Proficient in speaking and writing in english.
Excellent written and verbal communication skills.
Proficient in navigating social media platforms, including Facebook, Instagram, YouTube, and others.
Strong problem-solving skills and the ability to think quickly on your feet.
Empathetic and patient, with a customer-focused mindset.
Detail-oriented with exceptional organizational skills.
Ability to work independently and as part of a team in a fast-paced environment.
Basic knowledge of our industry and products is a plus.
Availability to work flexible hours, including evenings, weekends.
APPLICATION:
Directions: To apply for this position, please answer the following questions and include your responses in your application along with your resume by emailing :
Share an example of a challenging customer interaction you handled successfully in an online, phone or social media setting. How did you turn a potentially negative situation into a positive one?
How do you approach engaging with customers on social media platforms to build a sense of community and enhance their experience?
Describe a time when you had to deal with a customer who was upset or dissatisfied. How did you handle the situation, and what was the outcome?
What is your favorite food and why?
How do you stay organized and manage your time effectively when responding to multiple customer inquiries and engaging with comments on different social media platforms?
In your opinion, what are the key elements of exceptional customer service in an online environment?
If you believe you have the skills and qualifications necessary to excel in this role, we would love to hear from you! Please send your application and responses to the above questions to our HR department at with the subject line “I LOVE PEOPLE ”
We appreciate your interest in joining our team, and we will contact those candidates whose qualifications align with our requirements. Thank you for considering this opportunity!
APPLY FOR THIS JOB:
Company: The Prosper Group
Name: IVELISSE ESPINAL
Email: