Customer Service Representative

You will play a pivotal role in ensuring exceptional customer satisfaction through proficient handling of sales order entry, invoicing, and maintaining backorders. You will also be responsible for facilitating effective communication with customers via email to provide updated pricing information on freight and products. Additionally, you will be involved in Excel spreadsheet creation and maintenance, along with various administrative duties as directed by management.
Responsibilities:

Sales Order Entry & Invoicing:
? Efficiently process sales orders, ensuring accuracy and timeliness.
? Generate and issue invoices promptly, adhering to company policies and procedures.
? Maintain records of sales transactions and update databases accordingly.

Backorder Maintenance:
? Monitor and manage backorders to ensure timely fulfillment of customer orders.
? Coordinate with relevant departments to expedite the resolution of backorder issues.

Customer Liaison:
? Engage with customers via email to provide updated pricing information on freight and products.
? Address inquiries, concerns, and requests promptly and professionally to uphold excellent customer service standards.

Excel Spreadsheet Creation & Maintenance:
? Develop and maintain Excel spreadsheets for various purposes, including data tracking, analysis, and reporting.
? Ensure accuracy and integrity of data within spreadsheets through regular review and validation.

Administrative Support:
? Assist management with various administrative tasks as needed, including but not limited to filing, National key account support with new line forms, Online upkeep, Price scrapes of hero sku’s, PPT creation, organizing documents, and scheduling meetings.
? Collaborate with team members to streamline administrative processes and enhance overall efficiency.

Oversight & Support:
? Provide general oversight and support to other ITM Cloud Staff employees.
? Foster a collaborative and cohesive work environment by offering guidance, assistance, and sharing best practices.

Requirements:
? Experience (3-5 years) in a customer service role, preferably in the manufacturing industry.
? Proficiency in MS Office, particularly Excel, for spreadsheet creation and data analysis.
? Strong communication skills, both written and verbal, with a customer-focused approach.
? Exceptional attention to detail and organizational skills.
? Ability to multitask and prioritize tasks effectively in a fast-paced environment.
? Proactive problem-solving abilities and a positive attitude towards challenges.
? Ability to work independently as well as collaboratively within a team.
? Flexibility to adapt to changing priorities and responsibilities.
? Preferably located in Pampanga