Customer Service Representative

Remote Customer Service and Administrative Assistant – Full-Time
Company Overview:
TurfWorks specializes in enhancing and maintaining outdoor spaces through innovative landscaping solutions. As we expand our services, we are looking for a dedicated Remote Customer Service and Administrative Assistant based in the Philippines to join our team. We offer a supportive work environment where each team member is valued for their unique contributions.
Job Description:
We are seeking a highly organized and proactive individual to manage client interactions and handle various administrative duties. This role is pivotal in ensuring efficient operation and customer satisfaction, making it ideal for someone passionate about providing top-notch service.
Key Responsibilities:
Answering phone calls and addressing client inquiries in a professional manner.
Assisting clients with service issues and providing knowledgeable support.
Navigating and managing data within our software, Service Autopilot.
Accurately measuring properties for service quotes and updates.
Handling administrative projects using Microsoft Excel, Service Autopilot, and Google Sheets.
Ensuring all communications and data entries are precise and timely.
Requirements:
Strong internet and reliable phone connection (experience with Webex phone systems is a plus).
High level of English proficiency.
Previous experience in customer service and administrative roles.
Familiarity with Service Autopilot, Microsoft Excel, and Google Sheets.
Ability to work full-time from home.
Compensation:
Monthly salary up to $1000.00USD
Why Join TurfWorks?
At TurfWorks, we value organization and efficiency, and we equip our team with tools to succeed in a remote setting. Our relaxed approach to sales and client interaction focuses on satisfaction and building long-term relationships. This position offers the stability of a full-time role with the flexibility of working from home, allowing you to contribute to our success while advancing your career in customer service and administration.
If you are looking for a fulfilling remote career and meet the above criteria, we encourage you to apply to become an integral part of TurfWorks. Together, we’ll continue to deliver exceptional service and create beautiful, functional outdoor spaces for our clients.