Customer Service Representative

We are a fast-growing home decor company dedicated to providing our customers with high-quality products and exceptional service. As part of our expansion plans, we are seeking a talented and motivated Customer Service Representative to join our team in the Philippines. This is an excellent opportunity to be the first individual representing our company in the Philippines and contribute to our continued success.

Role and Responsibilities:

– Provide outstanding customer service by promptly and professionally handling customer inquiries, concerns, and complaints through various channels (e.g., phone, email, chat).
– Utilize your prior customer service experience to understand and meet customer needs effectively, maintaining a positive and empathetic approach throughout interactions.
– Serve as the initial point of contact for customers based in the Philippines and ensure their satisfaction by addressing their questions and concerns in a timely and accurate manner.
– Collaborate with internal departments to resolve customer issues, process orders, and provide accurate product information.
– Demonstrate flexibility and adaptability as a key team member, being willing to assist with tasks outside the scope of traditional customer service duties as needed.
– Work closely with the management team to identify trends, suggest process improvements, and contribute to the growth of our company.
– Independently navigate different software systems, tools, and resources to provide accurate information and resolve customer queries effectively.
– Exhibit exceptional written and verbal communication skills in English to effectively communicate with both customers and colleagues.
– Display a proactive attitude, taking ownership of customer concerns and ensuring they are resolved to the highest standards.
– Demonstrate a strong work ethic, self-motivation, and the ability to work independently while meeting deadlines and achieving performance goals.

Requirements:

– Ability to work during the company’s working hours (9-5 CST)
– Prior customer service experience is essential, preferably in a similar role within the home decor industry.
– A clear understanding of the challenges and opportunities associated with working for a growing company.
– Strong interpersonal skills with the ability to establish rapport with customers and colleagues.
– Fluency in English, both written and spoken, is crucial for effective communication with customers and team members.
– Self-sufficiency and the ability to independently find solutions to problems, even when immediate answers are not readily available.
– Proficiency in using various software systems, including live chat platforms, and email management systems.
– Exceptional organizational skills and attention to detail to ensure accurate and efficient handling of customer inquiries and data.

Join our growing team and become an integral part of our success story. If you are a quick learner with a passion for customer service and a desire to be part of a dynamic team, we want to hear from you.