Customer Service Representative

Are you a proficient Customer Service Professional with specialized experience in ecommerce? We invite you to consider a role as an Ecommerce Customer Service Representative within our organization. We are looking for someone who possesses both proactive problem-solving skills and a deep understanding of multi-channel customer engagement.

Responsibilities:

Efficiently address customer inquiries across multiple communication platforms including email and chat.
Employ empathy and professionalism to resolve customer grievances, issues, and service requests.
Skillfully navigate the Gorgias ticketing system to manage and track customer interactions.
Work in collaboration with cross-departmental teams to facilitate timely solutions to customer needs.
Offer technical assistance specific to the Shopify platform, addressing and resolving any ecommerce-related issues.
Maintain meticulous records pertaining to customer interactions and transactions.
Analyze customer inquiries to identify recurring issues and preemptively address potential complications.
Uphold our organization’s rigorous customer service standards, thereby contributing to an elevated customer experience.

Qualifications:

A minimum of 2-3 years of proven experience in a customer service role.
Demonstrable proficiency in the use of Gorgias for customer inquiry management.
Previous experience with email and chat customer interactions.
Strong familiarity with the functional capabilities and troubleshooting of the Shopify platform.
Exceptional communication skills, both written and verbal.
An empathetic and patient disposition when addressing customer issues.
Aptitude for both autonomous and collaborative work within a team framework.
Strong problem-solving capabilities and quick decision-making skills.
Acute attention to detail and a focus on accuracy.
Highly developed organizational and time-management skills.

What We Offer:

An opportunity to be part of an expanding team in the dynamic field of ecommerce.
Clear avenues for professional development and career progression.
A collaborative and intellectually stimulating work environment.
Competitive remuneration package, inclusive of benefits.
An opportunity to significantly impact customer satisfaction and brand loyalty.

For your application to be considered, please include a Loom video answering the following questions:

Can you describe your experience with customer service?
1. What do you think are the most important qualities for a customer service agent to possess?
2. How do you prioritize multiple tasks and customer requests?
3. How do you ensure that you maintain a high level of customer satisfaction?