Company Description
Treantly is a Canadian-based recruitment agency that facilitates the connection between
businesses in North America and exceptional remote staff in the Philippines.
As a Customer Service Representative, you will be the first point of contact for our
customers, providing support and delivering detailed information about our products and
services. This role is crucial in facilitating a positive experience through excellent service
and support.
Job Responsibilities:
? Handle customer inquiries via phone and email with professionalism and care.
? Provide accurate information about products, rental agreements, services, and pricing.
? Assist customers in selecting the most appropriate mobility aids based on their needs.
? Process rental agreements, sales transactions, and service requests efficiently.
? Coordinate with the logistics team to ensure timely delivery and setup of mobility aids.
? Resolve customer complaints and issues promptly, ensuring customer satisfaction.
? Maintain detailed records of customer interactions, transactions, and feedback.
? Collaborate with the sales and technical teams to enhance product offerings and service
delivery.
? Participate in training sessions to stay updated on new products, services, and policy
changes.
Must-Have Requirements:
? High school diploma or equivalent; further education or certification in customer service
or related field is a plus.
? Proven experience as a customer service representative, ideally in a similar industry.
? Strong communication and interpersonal skills, with the ability to interact positively with a
diverse range of individuals.
? Excellent problem-solving skills and the ability to handle stressful situations calmly.
? Proficiency in CRM software and MS Office; knowledge of ERP systems is
advantageous.
? Fluent in English; additional European language skills are highly beneficial due to our
diverse customer base.
What we Offer:
? Opportunities for growth and advancement
? Competitive compensation package, including Maxicare HMO
Work Hours:
? Full-time, Eastern Standard Time business hours, Remote
How to apply:
? Fill out the form using this link: /treantlyapplication
? Jobcode: C-G-Jun82024
APPLY FOR THIS JOB:
Company: Treantly
Name: Claudette
Email: