Customer Service Representative

JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Manage incoming/outgoing customer emails
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Ensures excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

EXPERIENCE AND SKILLS REQUIRED:
• Has 2-3 years of customer service experience;
• Has 2-3 years chat support experience
• Demonstrate a solid typing WPM (ideally 55 wpm+)
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

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TECH REQUIREMENTS:

Computer – at least i5 or equivalent with 8gb RAM
Internet Speed – At least 50 MBPS Download speed

Job Type: Full-time – 8 hrs a day
Schedule: Schedule: 9am to 5pm CET from Monday to Friday // 4PM to 12AM Philippine Time
Salary Range: PHP 26,000 – PHP 35,000 monthly, Depending on experience

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APPLICATION INSTRUCTION:

1. Please send an email Click to view to with the Subject: I am your next SIG Customer Service Representative”

2. Then, please share a couple of paragraphs describing why you’d be good for this position, and

3. Please share the link to your resume (don’t skip this step or we will not accept your application!).

4. Please also include your mobile phone and Viber contact number (We will provide updates regarding your application here) to speed up the application process. Thank you.

5. Please record a video that is no longer than 2 minutes (use loom to do this, it’s free)
• In the video please do 3 things:
(1) Introduce yourself (name and where you are from)
(2) Briefly tell what your experience as a Customer Service Representative has been so far.
(3) Briefly tell why you think you are a good fit for this position