Customer Service Representative

Company Name: Wayne Grace Lane, LLC

Wayne Grace Lane LLC is a startup that is vastly growing in the E-Commerce industry. We are currently looking for professionals who are committed, and passionate about success and can work full-time. With the broadening of the company’s reach, we’ve developed a work culture that values trust and professionalism, therefore, our members are able to work independently. Through that independence, our teams continue to grow. The culture at Wayne Grace Lane LLC values teamwork; we leave no one behind. For those who are willing to learn to function beyond their definitive roles and capabilities, we provide upskilling and training, as well as collaborations with other team members.

Job Overview:

The Customer Service Representative will be responsible for providing exceptional customer service to customers of our e-commerce firm. You will be the primary point of contact for customers and will assist them with inquiries, concerns, and complaints regarding our products and services. You will also be responsible for handling customer orders, returns, refunds, and exchanges in a timely and efficient manner.

Responsibilities:

Provide courteous and professional assistance to customers via phone, email, and chat support
Answer customer inquiries, resolve concerns, and handle complaints in a timely and professional manner
Process customer orders and ensure accuracy of order details
Handle returns, refunds, and exchanges in accordance with company policies
Assist customers with tracking orders and provide delivery status updates
Collaborate with other departments to ensure customer satisfaction and issue resolution
Maintain accurate and up-to-date customer records
Identify opportunities to upsell products and services to customers
Continuously improve customer service skills through training and coaching

WHAT YOU MUST DO:

– To ensure you’ve read the entire job posting and that I know you’re serious about the position, please quote on the first line of your application “I’ve read the full job posting, and 6+5=11”. Your application? will not be considered if you do not have this phrase on the first line of your application letter? My team and I very much look forward to working with you!

– Please attach a google drive link to your updated CV/Resume!

Requirements:

-High school diploma or equivalent
-1-2 years of customer service experience in a similar role
-Excellent communication and interpersonal skills
-Ability to handle high-volume customer inquiries and multitask effectively
-Strong problem-solving and decision-making skills
-Experience with Gorgias, AirCall and Shopify is a plus
-Ability to work in a fast-paced environment with minimal supervision
-Flexible schedule to accommodate customer service needs, including weekends and holidays