Customer Service Representative

About us:

Citrus Man Premium Cleaning Solutions is a one-stop shop for the highest quality
natural and environmentally friendly cleaning products in the market. Our history dates
back to 2014, where our founder started travelling business-to-business and selling
products from the back of his own car. Today we have over 7000 companies in North
America using Citrus Man® products and counting, including some of the biggest
names in the industry.

This is a once in a lifetime opportunity! We looking for hungry individuals who want to
make a serious impact in their life. We provide hands on training and offer a
collaborative company culture. Success is our story and we want to make sure we thrive
together.

Position Summary:

We are seeking a motivated and customer-focused Customer Service Representative to join our team. As a virtual assistant based in the Philippines, you will play a crucial role in ensuring exceptional communication with our clients and providing top-notch customer support.

We work in a fast-paced industry. So it’s crucial that our VA would:

– Be a fast learner
– Pay close attention to detail
– Follow instructions to the letter

Responsibilities:

– Handle inbound and outbound calls professionally and courteously.
– Respond to client inquiries via email, chat, and other communication channels.
– Address customer concerns, resolve issues, and provide timely solutions.
– Maintain accurate records of interactions and follow up as needed.
– Collaborate with other team members to enhance customer satisfaction.

Additional Skills (Preferred but Not Mandatory):

– Customer Service: Prior experience in customer service roles.
– Digital Marketing: Understanding of digital marketing concepts.
– Experience with CRM software (we use Zoho CRM)
– Sales experience

Working Hours:

Full-time and part-time positions available.
Monday to Friday (Saturday also available as an option).

Benefits:

– Qualify for 3 vacation leaves and 3 sick leaves after the 6-month probation period.
– We honor most Filipino holidays except for All Saints and All Souls Day.

Salary: $300-$600/month depending on skill level, experience, and FT/PT.

Massive advancement opportunities available.

Training:

– If accepted, you will receive hands-on training to familiarize yourself with the company and our internal systems.
– In-depth training will be provided

Growth Opportunities:

– Work closely with the CEO and upper management.
– As you develop your skills, there will be opportunities to manage your own team of VAs handling customer service tasks throughout the business.

Application Instructions:

1. Take the personality test here: Click to view/fullquiz

When you reach the results page, save the URL of that page.

2. Apply for the position here: Click to view/jobs/Careers

Create an account on our application portal, and paste the URL from Step 1 into the field “Personality Test Results.”

We hope to hear from you soon!