Customer Service Representative

We are hiring a Customer Service Representative to manage customer queries and complaints. You will be expected to handle adjustments, and escalate complaints through specific lines of contact. This is a non-voice position so an experience in chat support is required.

Key Responsibilities:

– Maintaining a positive, empathetic, and professional attitude toward customers at all times ensuring that their questions are answered, and issues are resolved. Use effective communication skills to provide excellent customer service and build rapport.
– Provide timely and accurate responses to customer inquiries and support requests via email or with our messaging platform, assisting them with our service information and general inquiries.
– Handle customer complaints and concerns in a professional and empathetic manner. Work towards finding satisfactory resolutions to customer issues while adhering to company policies and procedures.
– Keeping records of customer interactions, transactions, comments, and complaints.
– Communicating and coordinating with colleagues as necessary.
– Develop a deep understanding of the company’s services to effectively address customer questions and provide recommendations.
– Ensure customer satisfaction and provide professional customer support.

Qualifications:

– Proven experience as a Customer Service Representative – Chat Support or similar role.
– Strong and exceptional written communication skills and the ability to communicate professionally.
– Empathetic and friendly attitude. A customer-centric approach is essential.
– Problem-solving skills
– Multi-tasking and Time Management. This role often involved handling multiple conversations simultaneously.
– Amenable to work a minimum of 20 hours and a maximum of 30 hours a week.
– Can work 5-6 days a week.
– Strong internet connection with back-up internet.
– Available on a shifting schedule, especially night shift
– Having 2 monitors is a plus or at least 1 27-inch monitor
– Willingness to work hard and go the extra mile.
– Able to work well under pressure and can work in a fast-paced environment.

Additional Information:

– Part-time
– Permanent work from home
– Have access to their own Laptop/PC
– Rotational schedule
– Happy to download and use Time Doctor while working (tracks performance and time keeping)

If you have read the above job description and would like to apply, please fill out the form:

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