Customer Service Representative

About us:

We are a driven group of people who believe we can have a significant impact on the small business finance industry. LLama Loan was founded on the premise that honest finance partners can help small businesses get through challenging times and resolve their cash flow problems. Our risk infrastructure is iterated constantly, and we are quick enough to make decisions. Our company benefits from market turbulence. We think outside the box.

We are actively seeking a highly skilled Customer Service Representative focused on post-funding service. At LLama Loan, we are committed to delivering exceptional service to our customers and ensuring their success throughout their journey with us.

In this role, you will play a key part in ensuring our customer’s success by providing top-notch service and guidance after their funding experience. You will proactively engage with customers post-funding, building and maintaining strong relationships through regular communication and follow-up calls.

Responsibilities:
Ensure customer satisfaction and success by proactively engaging with customers post-funding.
Build and maintain strong relationships with clients through regular communication and follow-up calls.
Provide guidance and support to customers, addressing any inquiries or concerns they may have.
Effectively resolve customer issues, working closely with internal teams to ensure prompt solutions.
Gather feedback from customers to identify areas of improvement and opportunities for enhancement.
Maintain accurate and detailed records of customer interactions and feedback. Ensure customer satisfaction and success by proactively engaging with customers post-funding.

Requirements:
Exceptional verbal communication skills with a customer-centric approach.
Ability to empathize with customers and provide a positive experience.
Strong problem-solving skills and the ability to think on your feet.
Excellent organizational and time management skills to prioritize customer interactions.
A genuine desire to assist customers and ensure their success.
Previous experience in a customer service role is a plus.

Please send an accessible link to your latest resume and we will contact you through email.