Customer Service Representative

Are you a customer service enthusiast with a passion for e-commerce, marketing, and project management? We’re looking for a dedicated Customer Service Representative to join our team. If you have experience in e-commerce customer service, Klaviyo, marketing, social media management, Asana project management, and Shopify, we’d love to hear from you!

Key Responsibilities:

Ecommerce Customer Service: Provide exceptional customer service to our online customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience.

Klaviyo and Marketing: Assist in managing email marketing campaigns and customer communications through Klaviyo or similar platforms.

Social Media Management: Collaborate with the marketing team to create and schedule social media content and engage with customers on various platforms.

Asana Project Management: Utilize Asana to track and manage projects, ensuring tasks are completed on time and in accordance with established objectives.

Shopify: Familiarity with Shopify to support online store operations, update product listings, and resolve order-related issues.

Personal Qualities:

We value the following personal qualities in our Customer Service Representative:

High Attention to Detail: Ensure accuracy in all customer interactions, order processing, and data entry.

Reliability and Accountability: Consistently meet deadlines, follow through on commitments, and take ownership of tasks.

Organization: Maintain organized records, customer information, and project documentation.

Qualifications:

Previous experience in e-commerce customer service is highly preferred.
Proficiency in Klaviyo or similar email marketing platforms.
Familiarity with social media management for business.
Experience with Asana or other project management tools.
Knowledge of Shopify or similar e-commerce platforms.
Strong communication skills, both written and verbal.
Ability to work in a fast-paced, collaborative environment.
Why Join Us:

Competitive salary and benefits package.
Opportunities for growth and career development.
Collaborative and dynamic work environment.
Make an impact in a rapidly growing e-commerce company.
Work with a supportive and talented team.
If you’re ready to take on this exciting role and meet the qualifications and requirements, we encourage you to apply today! Please submit your resume along with a cover letter highlighting your relevant experience and explaining why you’re the ideal candidate for this position.

Join us in delivering exceptional customer experiences and contributing to the success of our e-commerce business!