Customer Service Representative

JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Manage outgoing calls and customer emails
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with potential customers through open communication
• Provide accurate, valid and complete information about the products and services by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Ensures excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

EXPERIENCE AND SKILLS REQUIRED:

• Has 2-3 years of experience from the call center industry;
• Phone experience and email handling is a must.
• Experience in appointment setting is preferred
• Demonstrate a solid typing WPM (ideally 55 wpm+)
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Experience in Google voice and Google meet (GSuite)
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

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TECH REQUIREMENTS:

Computer – at least i5 or equivalent with 8gb RAM
Internet Speed – At least 50 MBPS Download speed

Job Type: Part-Time, 20 hours per week
Schedule: Monday to Fridays, 12PM to 4PM CST, Tuesday to Saturdays, 2AM to 6AM PHT
Salary Range: PHP 13,000 – PHP 18,000 monthly, Depending on experience

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APPLICATION INSTRUCTION:

1. Please send an email to Click to view with the Subject: “I am your next WAC Customer Service Representative”

2. Then, please share a couple of paragraphs describing why you’d be good for this position, and

3. Please share the link to your resume (don’t skip this step or we will not accept your application!).

4. Please also include your mobile phone and Viber contact number (We will provide updates regarding your application here) to speed up the application process. Thank you.

5. Please record a video that is no longer than 2 minutes (use loom to do this, it’s free)

• In the video please do 3 things:
(1) Introduce yourself (name and where you are from)
(2) Briefly tell what your experience as a Customer Service Representative has been so far.
(3) Briefly tell why you think you are a good fit for this position