Customer Service Representative

Are you a proficient Customer Service Professional with specialized experience in ecommerce? We invite you to consider a role as an Ecommerce Customer Service Representative within our organization. We are looking for someone who possesses both proactive problem-solving skills and a deep understanding of multi-channel customer engagement.

We all work incredibly hard because we really care about what Seth Media represents and stands for – we’re looking for exceptional people who are proactive, hungry to learn, and want to put their pride in our collective achievements.

Responsibilities:

-Efficiently address customer inquiries across multiple communication platforms including email and chat.
-Employ empathy and professionalism to resolve customer grievances, issues, and service requests.
-Skillfully navigate the Gorgias ticketing system to manage and track customer interactions.
-Work in collaboration with cross-departmental teams to facilitate timely solutions to customer needs.
-Offer technical assistance specific to the Shopify platform, addressing and resolving any ecommerce-related issues.
-Maintain meticulous records pertaining to customer interactions and transactions.
-Analyze customer inquiries to identify recurring issues and preemptively address potential complications.
-Uphold our organization’s rigorous customer service standards, thereby contributing to an elevated customer experience.

Qualifications:

-A minimum of 2-3 years of proven experience in a customer service role.
-Demonstrable proficiency in the use of Gorgias for customer inquiry management.
-Previous experience with email and chat customer interactions.
-Strong familiarity with the functional capabilities and troubleshooting of the Shopify platform.
-Exceptional communication skills, both written and verbal.
-An empathetic and patient disposition when addressing customer issues.
-Aptitude for both autonomous and collaborative work within a team framework.
-Strong problem-solving capabilities and quick decision-making skills.
-Acute attention to detail and a focus on accuracy.
-Highly developed organizational and time-management skills.

What We Offer:

An opportunity to be part of an expanding team in the dynamic field of ecommerce.
Clear avenues for professional development and career progression.
A collaborative and intellectually stimulating work environment.
Competitive remuneration package, inclusive of benefits.
An opportunity to significantly impact customer satisfaction and brand loyalty.

How to Apply:

Interested candidates, please send your updated CV, along with a cover letter detailing your experience related to the role, to Click to view. Use “Application for Customer Service Representative” as your email subject. Application deadline: 10th November, 2023

If you are comfortable with being in front of a camera, please send us a video of you answering the following:

*** Alternatively include the answers to these questions on the body of your email ****

– Describe a time when you had to deal with a particularly challenging customer or user interaction. How did you handle the situation, what was the outcome, and what did you learn from the experience?

-Can you recount a time when you were faced with rapid changes or unexpected challenges in a previous role? How did you adapt and what strategies did you employ to overcome those challenges?”

-Describe a situation where you had to communicate with a customer or user in a language other than English. How did you ensure accuracy in your communication, and what tools or strategies did you employ to maintain clarity?

Thank you