Customer Service Representative

THIS PERSON WILL:
• Manage incoming/outgoing customer emails and phone calls
• Respond to live chat support to customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

CONTENT MANAGEMENT
• Respond to comments on Facebook & Instagram posts in a timely manner
• Respond to and manage comments on Facebook and Instagram ads
• Respond to direct messages on social media platforms under the supervision of our sales team and customer service team

THE IDEAL CANDIDATE SHOULD HAVE:
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively

REQUIRED EXPERIENCE:
• Has 2-3 years of customer service experience from the call center industry
• Excellent attention to detail
• Excellent grasp of English grammar
• Strong typing skills (at least 55 WPM)
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Knowledge in different tools such as Slack, Helpscout etc.

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TECH REQUIREMENTS:
• Computer – at least i5 or equivalent with 8gb RAM
• Internet Speed – At least 50 MBPS Download speed

Job Type: Part-Time
• Work Schedule: 30 hours /weekly (with opportunity to increase hours)
• Sunday to Thursday 9AM-3PM EST // Monday to Friday 9PM-3AM PHT
• Salary Range: Php 22,500 – PHP 27,000 monthly, Depending on experience

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APPLICATION INSTRUCTION:

1. Please send an email to Click to view with the Subject: I am your next PH Customer Service Representative

2. Then, please share a couple of paragraphs describing why you’d be good for this position, and

3. Please share the link to your resume (don’t skip this step or we will not accept your application!).

4. Please also include your mobile phone to speed up the application process.