Customer Service Representative
• Full Time | 40 hours per week
• Php 30,000 take-home pay monthly
• 01:00 am – 09:00 am PHT Manila, Friday to Tuesday
About Remote Workmate:
At Remote Workmate, we help businesses thrive by providing them with top-notch remote staff who are experts in their respective fields. Our mission is to help companies achieve their goals by providing them with the best talent from around the world.
We also accelerate our candidate’s success with our simple, direct, and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential.
We guarantee you fair pay for work done and bring multiple opportunities your way.
About the Client:
The client is based in the United States is a property care and operations platform that helps professionals coordinate, communicate, and verify detailed work, and deliver the best service experience to clients and is currently looking for an experienced and motivated Customer Service Representative
About the Role:
The company seeks an individual who can offer timely assistance, effectively address concerns, and promptly resolve issues. This position represents an expansion opportunity for the company, necessitating the addition of a new team member.
Responsibilities:
• Responding to guests after business hours through phone calls, emails, or SMS
• Follow scripted workflows for addressing issues and concerns of guests
• Triage issues. Escalate to property managers issues that can’t be resolved right away and resolve ones with available answers on the database
• Data entry and organization (e.g., Copying detailed information about a home/property into the CRM platform)
• Ad hoc admin tasks
Qualifications:
• Has solid years of experience in a related or equivalent role for at least 5 years
• Excellent English communication skills
• Customer service experience with a friendly and outgoing attitude
• Property management assistance experience advantageous
• Experienced in using Google Sheets
• Has high attention to detail
• Awesome time management skill
• A reasonable sense of urgency
• Proactive and motivated
• Tech savvy: won’t have trouble navigating through apps and tools
• Highly organized
• Independent, self-sufficient, and highly resourceful
• Values integrity and reliability
• Has a good initiative to keep the client abreast at all times
If you are encountering issues in attaching the documents to your job application, please send the files directly to and put in the subject line the position title of the role you are applying for.
Home-Based Requirements:
• Fast and reliable wired internet connection of not less than 5 Mbps
• Quiet, private home office free from noise background or distractions
• Updated computer (desktop or laptop), excellent quality headset with microphone, and a working webcam
If you are looking for an exciting role without the hassle of the daily commute, then this job is perfect for you!
APPLY FOR THIS JOB:
Company: Remote Workmate
Name: Remote Workmate Careers
Email: