***Please read the Key Responsibilities and Job Qualifications. Apply only if you’re qualified. Please fill out the Google Form provided.***
Company: Tilco Trading
About Tilco Trading:
Tilco Trading is a thriving e-commerce company specializing in health and personal care products. We are an established Amazon seller committed to delivering high-quality products and exceptional customer experiences. As we continue to grow, we are seeking a dedicated and experienced Customer Service Representative to join our team.
Position Overview:
As a Customer Service Representative at Tilco Trading, you will play a crucial role in ensuring exceptional customer satisfaction in various e-commerce and social media platforms. You will be responsible for responding to inquiries, resolving issues, and providing information to our valued buyers.
Key Responsibilities:
– Customer Interactions: Respond promptly to customer inquiries through Amazon’s messaging platform, email, and social media.
– Order Management: Assist customers with order-related issues, including tracking, refunds, and returns.
– Product Knowledge: Develop a deep understanding of our product catalog to assist customers effectively.
– Issue Resolution: Resolve customer complaints or concerns professionally and efficiently.
– Record Keeping: Maintain detailed and accurate records of customer interactions and transactions.
– Feedback Collection: Gather customer feedback and insights to improve our product listings and services.
– Compliance: Ensure compliance with Amazon’s policies and guidelines in all customer interactions.
– Team Collaboration: Collaborate with stakeholders and team members to share insights and improve overall customer support.
– Admin Tasks: Facilitating the arrangement of accommodation and flights of stakeholders, ensuring seamless and convenient travel logistics.
Qualifications:
– High school diploma or equivalent (Bachelor’s degree is a plus).
– Previous customer service experience in an e-commerce or Amazon seller context is a MUST.
– Familiarity with Amazon Seller Central and marketplace policies.
– Excellent communication skills, both written and verbal.
– Empathetic and patient attitude when dealing with customer inquiries.
– Problem-solving skills and ability to handle customer complaints effectively.
– Proficiency in using social media messaging and email platforms.
– Fast learner, detail-oriented with strong organizational skills.
Benefits:
– Competitive hourly rate or salary
– Opportunities for performance-based bonuses
– Remote work
– Flexible work hours
– Collaborative team environment
How to Apply:
If you are enthusiastic about providing outstanding customer service in the dynamic world of Amazon selling, we encourage you to apply.
Please answer the following questions found in this google form: /AaDMa8ZrrFYtchzm8
Tilco Trading is an equal opportunity employer. We welcome applicants from diverse backgrounds to apply.
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