Customer Service Representative

**Location:** Remote

**Working Hours:** 8:00 AM – 5:00 PM EST, Monday through Friday

**Salary Range:** $3 – $6 per hour (Fixed Salary Paid Weekly)

**Job Description:**

We are seeking an experienced dedicated and professional Virtual Assistant from the Philippines who is skilled in speaking and communicating with an American accent. The ideal candidate will have experience in answering phones, booking, and scheduling appointments, ensuring smooth and efficient operations.

***We are a service trade business that offers the following services:
Gutter Cleaning
Window Cleaning
Pressure Washing
Christmas Light Installation
And other services.
***If you have worked for a company that provided any of these services or are used to booking salesmen to run quotes or schedule trucks on their routes to do jobs please apply!!

### Key Responsibilities:

– **Phone Management:**
– Answer incoming calls in a professional and courteous manner.
– Handle customer inquiries, provide information, and resolve issues.
– Redirect calls to appropriate personnel or departments as needed.

– **Appointment Booking & Scheduling:**
– Coordinate and schedule appointments for clients and team members.
– Manage and maintain calendars to avoid conflicts and ensure timely appointments.
– Communicate with sales team to more efficiently book their schedule’s

– **Administrative Support:**
– Perform data entry and maintain accurate records.
– Handle email correspondence and manage inboxes.
– Assist with other administrative tasks as assigned.

### Qualifications:

– **Communication Skills:**
– Fluent in English with an American accent. – Very important
– Excellent verbal and written communication skills.
– Strong interpersonal skills to interact with clients and team members effectively.

– **Experience:**
– Previous experience in a similar role is preferred.
– Familiarity with appointment scheduling and phone handling.

– **Technical Skills:**
– Proficient in using scheduling software and Microsoft Office Suite.
– Comfortable with various communication tools (e.g., Google Meet, Zoom, Slack).

– **Other Requirements:**
– Reliable high-speed internet connection.
– Quiet workspace to ensure professionalism during calls.
-Reliable computer to access our systems – prefer multiple screen setup
-Head set with microphone to ensure high quality call answering experience

### Work Environment:

– Remote work from the comfort of your home.
– Fixed salary ensuring stable income regardless of hours worked.
– Opportunity to work in a supportive and dynamic team environment from a locally family owned business in the United States where each employee is treated like family.

**How to Apply:**

Interested candidates should send their resume and a brief cover letter explaining their relevant experience and why they are a good fit for this position. Please include any pertinent details about your ability to work the specified hours.

*****Please send a voice recording of you saying the following script:*****

Thank you for calling LBL Softwash this is (your name) how can I help you?
Pause.
No problem ma’am let me check Billy’s calendar here and see when he is available next for a free in person estimate.
Pause.
Yes, ma’am we offer gutter cleaning, pressure washing, window cleaning, roof cleaning, and we even offer christmas lights in the winter months!

Stop Recording

Send that recording when you respond to this job ad. Thank you!

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Join our team and become a key player in our commitment to providing exceptional service and support to our clients. We look forward to hearing from you!

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**Note:** This position is open to candidates based in the Philippines who are able to work the specified hours in Eastern Standard Time ONLY.