Customer Service Representative

Who Are We:

Alpha Lion is a bootstrapped, disruptive, hyper-growth sports nutrition company boasting an impressive 165% YOY growth for the past six years. Recently, we earned a spot on the Inc 5000 list as one of the “Fastest Growing Companies in America” and Similar Web’s #6 fastest growing digital health company in the USA.
Our mission is to empower all humans to achieve higher levels of performance. By optimizing your potential, you can positively impact your life and the lives of those around you. Our innovative, scientifically backed, and best-in-class products are not only effective but also exceptionally delicious. The unwavering customer obsession, passion for innovation, and commitment to quality and taste set Alpha Lion apart from competitors and keep our loyal customers coming back for more.

The Opportunity:
We are seeking a skilled and passionate Customer Service Representative (CSR) who will be responsible for handling all aspects of customer service. You’ll act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency. You’ll be responsible for educating customers on our product offerings.

About you:
You LOVE dealing with people and problem solving
You LOVE being patient, empathetic, and passionately communicative
You LOVE working for a company that empowers it’s people to take ownership of their area of the business
You LOVE putting yourself in the customer’s shoes and advocate for them when necessary
You LOVE collaborating with cross-functional teams
You LOVE working in a fast paced environment and learning
You LOVE being a team player and someone who others can rely on

Responsibilities:
Manage incoming calls and text based tickets
Identify and assess customer’s needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives. Follow up to ensure resolution
Keep records of customer interactions
Take the extra mile to engage customers and provide best in class customer service
Coordinate resolution of customer complaints; reshipments, refunds, etc.

Requirements:

Experience in a customer service role is a must
Proven record of successful customer relationship management
Excellent communication and a positive attitude
Ability to communicate in English (written and verbal)
Strong phone contact handling skills and active listening
Able to multitask, prioritize, and manage time effectively
Customer orientation and ability to adapt to different types of characters
Availability to accommodate possible schedule changes
Experience using any helpdesk platform like Gorgias is a must
Experience in an e-commerce platform like Shopify is a plus
Affinity to fitness/healthy lifestyle is a plus

Got what it takes to join the Alpha Lion family? We want to hear from you! We will only consider candidates who provide a resume. Want a better shot at joining our team? Send a cover letter explaining why you’re the best fit for the job. (Yes, we really read them!)

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Alpha Lion is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.