Are you a professional who has a passion for creating a first great impression? At Cool Cat Fence, we pride ourselves on delivering top-notch fencing services to our valued customers. Our commitment to quality, craftsmanship, and customer satisfaction has made us a trusted name in the industry. We are looking for a dedicated and enthusiastic First Impression Specialist to join our team and contribute to our ongoing mission of providing exceptional experiences.
PLEASE INCLUDE A VIDEO INTRODUCTION OF YOURSELF TO BE CONSIDERED!
Job Description:
As a First Impression Specialist, you will be the first point of contact for our customers. You will handle inquiries, provide information about our products and services, and ensure a seamless customer experience from initial contact through project completion. Your ability to communicate effectively and maintain positive customer relationships will be a major factor in your continued growth and development in this role.
Responsibilities may include:
Answer incoming customer inquiries via our CRM system; this may include platforms such as phone, email, Facebook, Yelp and our website
Provide detailed information about our fencing products and services
Schedule appointments for consultations and installations
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
Understand and communicate our Cool Cat Process
Maintain accurate records of customer interactions and transactions
Coordinate with the sales and installation teams to ensure customer needs are met and exceeded
Assist in preparing preliminary quotes using our CRM software
Provide exceptional customer service and build long-lasting relationships with our clients by ensuring world class service from the first interaction with the customer to the completion of their project
Qualifications:
High school diploma or equivalent; additional education is a plus
Proven customer service experience, preferably in a construction or home improvement industry
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficient in using CRM software and other computer applications
Ability to work independently and as part of a team
Time Management / Multitasking ability
Bilingual abilities are a plus
APPLY FOR THIS JOB:
Company: Lai Property Acquisitions LLC
Name: Eduard Kostyukevich
Email: