Customer Service Representative

# **Customer Service Representative – The Laundry Brothers**

## **Job Overview**

At The Laundry Brothers, we pride ourselves on delivering exceptional laundry and dry-cleaning services to our customers. We are currently seeking a dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, addressing their needs, resolving any issues, and ensuring a seamless service experience. If you have a passion for providing outstanding customer service and enjoy working in a fast-paced environment, we would love to hear from you.

## **Responsibilities**

– Greet and welcome customers both in-person and over the phone with a positive demeanor.
– Handle customer inquiries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
– Manage customer service issues, including complaints and disputes, providing effective resolutions in a timely manner.
– Process orders, forms, applications, and requests efficiently.
– Keep records of customer interactions, process customer accounts, and file documents.
– Follow communication procedures, guidelines, and policies.
– Work closely with the laundry team to ensure that orders are completed to the customer’s satisfaction and inform customers of any delays or issues.
– Provide feedback on the efficiency of the customer service process and suggest improvements.
– Conduct customer satisfaction surveys and recommend new services or promotions based on customer feedback.

## **Requirements**

– Proven customer support experience or experience as a Client Service Representative.
– Strong phone contact handling skills and active listening.
– Familiarity with CRM systems and practices.
– Excellent communication and presentation skills.
– Ability to multi-task, prioritize, and manage time effectively.
– High school diploma; further education in customer service or related fields is a plus.

## **What We Offer**

– A dynamic and supportive work environment where you are valued.
– Competitive salary and performance bonuses.
– Opportunities for professional development and career advancement.
– Flexible working hours and a commitment to work-life balance.

## **How to Apply**

Interested candidates are invited to submit a resume and a cover letter detailing your interest in the role and how your skills and experiences make you the ideal candidate for this position. Please send your application to [insert email address] with the subject line “Customer Service Representative Application.”

We look forward to welcoming a new member to the [Your Laundry Company Name] family and working together to continue providing our customers with outstanding service.