Customer Service Representative

Customer Service Representative

I am looking for a ¾ time (30 hours per week) customer service representative to work during business hours in the United States. The hours are Monday-Friday from 6AM to 11AM Pacific Time.

Initially you will work with myself and our Social Media/Shopify Store Manager to learn the ins and outs of our brand and how we manage customer tickets. The primary objective is to respond to customers in a timely manner and to go above and beyond to ensure a positive experience with Frontline Optics.

Our Customer Service Management is done utilizing the software program Gorgias. Previous experience with Gorgias is not required but highly desirable.

The perfect candidate will have:

Fluency both in written and verbal of the English Language: REQUIRED
Experience with Customer Service/Call Center: REQUIRED
Ability to work autonomously: REQUIRED
Experience with Shopify: Highly Desirable

Perks:
*Flexible Vacation, if you need time off just let me know.
*Opportunity to advance/get bonuses, if you do a good job I will give you a raise and bonuses.
*Healthcare- I will reimburse your quarterly government healthcare after successful completing 3 months of employment
*Paid Holidays- Should your work day fall on a day the United States is observing a federal holiday you will be paid the hours you were scheduled for that day.

About Me:

I am a retired Firefighter/Paramedic in California and have founded a sunglasses brand (Frontline Optics) targeted at First Responders (Police, Firefighters, Paramedics and Nurses) I became a First Responder in 2012, prior to that I had a business background in sales, computer security and nightlife entertainment. I am married with 3 young children, and I enjoy camping, traveling and formula 1 auto racing.

In addition to my business I teach at a local college in the Paramedic Program and work periodically on an ambulance for “fun”.

To Apply for the job:

Change the subject line to “I Want to Work for You [Insert the name of my dad, who was a professor at University of California Santa Barbara] – Customer Service Representative”
At the top of your message write 2-3 sentences on why you would like this position, and why you are a good fit. Do not write more than that or else your application will be deleted.
Under that put the answers to the following questions and include the numbers to make it easy for me to read.

Describe your current level of experience with Customer Service and Include software you have experience with.
Describe a brand you worked for doing this type of work.
Describe your past experience with Customer Service
Do you have any other experience that will make you perfect for the job?

Do not write more than what I have asked you above, if you write more than what is asked for above, I will ignore your job post as it shows you can not follow simple directions.

I plan to hire quickly, if you are selected to move forward you should hear back from me by April 26th to move forward with the interview process.

Thank you,

Mike Ettenberg
Founder
Frontline Optics