Looking for a long-term employee to join our team part time. We are seeking great candidates that will represent the company with great customer service and dedication.
You must understand the whole process and must be highly developed in communication. Therefore, please apply with the word strawberry before you introduce yourself.
So essentially this is a Customer Support job where you would have to follow a very clear process to keep our customers happy, but which will become very simple when you understand every step.
MUST HAVE KNOWLEDGE OF THESE PLATFORMS:
– Shopify (eCommerce platform)
– DeepL (for translation)
– Experience with Customer Service Tasks in Dropshipping businesses
If you don’t have experiences in all three of these platforms, please don’t apply!
Responsibilities:
/ Handling customer complaints.
/ Reporting on refunds/complaints.
/ Responding to customer emails regarding refunds, tracking numbers, FAQs.
/ Contributing to our documentation and improving our support processes.
/ Respond to all customer inquiries in a timely and accurate manner.
/ We maintain an ETA of 24 hours so you must reply to the emails within this timeframe.
/ Demonstrate a high level of professionalism at all times.
We will provide you with:
/ Video training
/ Workflow sheets
Applicant needs to:
/ Speak fluent English both written and verbally
/ Minimum 2 years of experience in Customer Support
/ Be available for weekly team calls
/ Must be organized, motivated, and willing to learn and grow.
/ Available to join immediately
Ideally, you’ll have some experience with customer support, but ultimately we want to work with someone who loves helping people and is interested in handling customer support issues.
Please respond by explaining what similar experiences you have had before and why you think you are a good fit for this job!
Looking forward to your proposal.
APPLY FOR THIS JOB:
Company: Flexscale
Name: Christine
Email: