Customer Service Representative

Quality Service and Repair is a dynamic and rapidly-growing multi state construction company that specializes in residential home repairs (Handyman work). With a strong commitment to excellence and innovation, we take pride in delivering high-quality projects on time and within budget. We believe in fostering a collaborative and inclusive work environment where every team member’s contributions are valued.

We are seeking a skilled and organized Customer Service Rep to join our dynamic team in our handyman business. The CSR will play a pivotal role in ensuring the smooth operation of our office, managing administrative tasks, and providing exceptional customer service. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.

Responsibilities:

Administrative Support:

Manage incoming calls, emails, and inquiries, and provide timely and professional responses.
Schedule appointments and coordinate with customers and handyman technicians.
Maintain accurate records of customer information, service requests, and job details.
Assist with invoicing, billing, and processing payments.
Customer Service:
Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
Follow up with customers to ensure satisfaction with services provided.
Act as a liaison between customers and our construction team to facilitate smooth communication and resolution of issues.
Coordination and Scheduling:

Coordinate the schedules of handyman technicians to ensure efficient use of time and resources.
Assign work orders and dispatch technicians to job sites in a timely manner.
Communicate job details, requirements, and expectations to technicians.
Data Management:
Maintain organized electronic and physical filing systems for documents, contracts, and other relevant paperwork.
Input and update customer and job information in the company database accurately.
Generate reports and analyze data as needed for managerial decision-making.
Office Management:

Maintain a clean and organized office environment.
Assist with other office tasks and special projects as assigned by management.
Continuously seek opportunities to improve office processes and procedures.
Qualifications:

High school diploma or equivalent; associate’s or bachelor’s degree preferred.
Proven experience in an administrative or customer service role, preferably in a service-oriented industry.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment.
Excellent communication skills, both written and verbal.
Strong organizational and multitasking abilities with great attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Customer-focused mindset with a positive attitude and problem-solving skills.
This position offers an exciting opportunity to join a growing handyman business and contribute to its success by providing exceptional administrative support and customer service. If you thrive in a dynamic environment and enjoy working with people, we encourage you to apply.