Customer Service Representative

Position Type: Remote, full-time
Schedule: Mondays-Fridays, 9:30am-5:30pm (EST time zone)

About the Company: We are a leading distributor of branded corporate gifts, based in Ontario, Canada. We work with international luxury brands and supply to multinational corporations across the USA and Canada.

Why you should join us:
-Growth Opportunities: We are in a phase of rapid expansion, and we’re actively seeking individuals who are proactive and organized to join our team. In addition to Customer Service Rep duties, you’ll also be building the foundation for your own team and future leadership role within the company.

-International Exposure: Working with us means collaborating with international luxury brands and serving multinational corporations across North America. This exposure will broaden your horizons, enhance your skills, and provide valuable networking opportunities.

I. Responsibilities:

– Responding promptly and professionally to customer inquiries via email, phone calls, chat, and other communication channels.
– Resolving customer issues, handling returns, and ensuring customer satisfaction.
– Managing inbound sales orders and ensuring timely fulfillment
– Assisting the sales team and management team with admin work
– Managing the procurement process, placing orders with suppliers, coordinating domestic and international logistics, and monitoring delivery timelines
– Keeping track of inventory levels, conducting regular audits, and maintaining accurate records.

II. Requirements:

– Fluency in English: Strong verbal and written communication skills in English.
– Proficiency in Google Sheets and Excel: Ability to work with spreadsheets, analyze data, and create reports.
– Adaptability to New Tools: Willingness to learn and adapt to new customer relationship management (CRM) software and other tools as needed.
– Fast and Stable Internet: A reliable and high-speed internet connection to ensure uninterrupted communication and work efficiency.
– Availability in EST Time Zone: The ability to work within the Eastern Standard Time (EST) zone to ensure effective collaboration with the team and customers.

III. How to Apply

Include the following to your application:

1. Explain why your candidacy stands out and why you would be an excellent addition to our team.
2. Link an audio recording of yourself via Vocaroo (Click to view/). Tell us about yourself and your aspirations for professional growth within our company.
3. Attach your resume. Include your contact details- email address, Skype ID, physical address, and mobile phone number.

Please note: Only shortlisted applicants will be contacted for the next stage.