Customer Service Representative – Mortgage Servicing
About Us:
Moder Solutions, founded in December 2020, aims to improve the financial health of companies in need by leveraging top talent, workflow best practices, and progressive technology. Specializing in supporting the US mortgage, insurance, and banking industries, Moder offers tech-forward outsourcing services. Their offerings range from one-off project management to becoming an integrated part of clients’ customer service or operations teams. With a team comprised of industry experts from both client and provider backgrounds, Moder ensures high-quality service and delivery. Headquartered in the US, they operate with offices in India and the Philippines.
Job Overview:
We are looking for customer service representatives that will act as a liaison, provide product/service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Successful CSR’s are patient, empathetic, and passionately communicative. Everyday customer service representatives will put themselves in their customer’s shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
This role will be reporting to the Team Lead in Operations for Mortgage Servicing.
Job Role & Responsibilities:
Provide exceptional customer service, addressing diverse calls and emails from US mortgage servicing industry.
Utilize training knowledge to find answers in database for customer mortgage inquiries.
Identify and assess customers’ needs to achieve satisfaction
Establish enduring relationships and trust with customer accounts via open, interactive communication.
Reach personal, team, and contact center performance targets
Take ownership of all customer inquiries and proactively follow through to ensure resolution
Keep records of customer interactions, process customer accounts, and document appropriately
Navigate multiple computer systems and applications, and utilize search tools to provide information to customers
Follow communication procedures, guidelines, and policies
Qualifications & Experience:
College graduates, college undergraduates, or associate degree graduates
Must have at least 12-24 months of work experience in BPO industry (BFSI industry a plus)
Experience handling voice (inbound or outbound) calls (Banking/Finance industry a plus)
Work onsite in Cebu City
Excellent attention to detail
Strong verbal and written English and Spanish communication skills
Basic computer navigation skills
Application Process:
Please fill-out the application form to apply:
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We’ll review applications and contact candidates for interviews. Thanks for your interest!
APPLY FOR THIS JOB:
Company: MODRN Digital
Name: Mayben John Andam
Email: