Customer Service Representative

Reporting Relationships
Reports to the Customer Service Supervisor

Summary
Interact with customers via email, phone, mail, etc. providing information and assistance in response to
products and service, to ensure customer satisfaction. Handle and resolve any product or service
problems. The Customer Service Representative works under general supervision; relies on limited
experience and judgment to plan and accomplish goals.

Essential Responsibilities
-Answer & respond to requests from our customers, partners and consumers regarding their
order/ account in a professional and courteous manner
– Investigate customer orders
– Resolve product problems by clarifying the customer’s complaint; determining the cause of the
problem; selecting and explaining the best solution to resolve the problem; expediting
correction or adjustment and then following up to ensure resolution
– Handle multiple lines of business
-Investigate customer orders in terms of billing problems, address errors, etc. Reach out to
customer as necessary to get updated/accurate information
– Ensure all support & incidents are clearly documented and tracked
– Ensure proper follow-up with all customer related issues
– Ensure proper response time is within department goal
– Communicate effectively with team members and the public
– Provide excellent Customer Support in all situations
– Handle heavy phone and email volume
– Other duties to be assigned based on business needs

Job Experience/Requirements
– High School Diploma or equivalent
– Requires 2-5 years of experience in the field or in a related area
– Calm, professional demeanor despite a high demand; high volume environment
– Strong interpersonal skills that include a positive attitude, exceptional responsiveness and a
customer focused approach
– Previous call center experience a plus
– Excellent oral, written and interpersonal communication skills
– Ability to multi-task, prioritize, and work accurately and independently
– Strong work ethic and ability to act with purpose and urgency
– Open to assisting in all departments of Customer Service as needed
– Excellent organizational skills
– Proficient with MS office and Excel

Work Environment
– Work is performed primarily at home. While performing the duties of this job, the employee is regularly
required to talk and to listen. The employee frequently is required to sit; stand; walk; operate a
computer keyboard, telephone and other office equipment for extended periods of time.

Please submit resume to Click to view
Subject: Customer Service Representative Applicant