Customer Service Representative

If you excel in providing exceptional phone support and enjoy handling a high volume of inbound calls from customers regarding their order status, this position is tailor-made for you.

Job Overview: We are seeking a dedicated and customer-oriented individual to provide phone support, specifically handling a large volume of inbound calls from customers inquiring about their order status.

General Accountabilities:
– Answering incoming calls from customers and addressing inquiries related to their order status
– Providing prompt and accurate information regarding order tracking, shipping updates, and delivery schedules
– Resolving customer concerns, issues, or complaints in a professional and empathetic manner
– Documenting customer interactions and updating relevant databases or systems as necessary
– Collaborating with internal teams to ensure timely and satisfactory resolutions for customers

Desired Skills/Experience:
– Excellent spoken and written English communication skills
– Proven experience in phone support or customer service roles
– Strong ability to handle a large volume of inbound calls efficiently and effectively
– Active listening skills and the ability to empathize with customers’ concerns
– Proficiency in using customer support software and systems
– Strong problem-solving and conflict resolution skills
– Ability to multitask and work well under pressure in a fast-paced environment
– Detail-oriented and diligent in maintaining accurate records of customer interactions

Work is in US hours. 8-9h/day between 9 AM and 7 PM EST.

Company Overview:
Headquartered in Boynton Beach, Florida, Click to view is an esteemed online retailer specializing in diamonds, engagement rings, and fine jewelry. With a solid reputation built on thousands of positive customer reviews over the past decade, we are committed to providing the highest level of service and satisfaction. At Brilliance, our dedicated team is driven to revolutionize the engagement ring industry and continuously exceed customer expectations. We foster a collaborative and supportive environment that encourages personal and professional growth, empowering our employees to thrive and reach their full potential. We believe that the journey of providing exceptional customer experiences is as important as the end result.

Compensation & Benefits:
– Compensation based on skill & experience; $550.00 – $800.00 per month
– Paid Time Off
– On-the-Job Training