Customer Service Representative

EJF Real Estate is a well established, rapidly growing residential real estate company in the District of Columbia is seeking to hire 4 Customer Services Representative who are responsible, organized, detail oriented, and reliable to join our fun/hard working team. You must have excellent communication skills. YOU WILL LOVE YOUR JOB

Roles and Responsibilities:

• First responder on the phone system.
• First call resolution (billing inquiries, tenant ledgers, owner statement, and general questions).
• Create tickets for concerns/issues that cannot be resolved during the first call resolution.
• Assign unresolved cases to the appropriate party.
• Management of inbox.
• Intake of concession requests, research reasons for request, draft concession addendum, submit internal request.
• Process pet requests and addendums.
• Pull utility bills and send for processing.
• Sorting mail received.
• Update HOA fees in Appfolio when receiving notification from the condominium.
• Handle online reviews (troubleshoot, investigation, draft response, if issues have been resolved, ask reviewer to remove the review)..

Desired Qualifications:

• College degree or equivalent work experience.
• Experience with Real Estate is a plus.
• At least 6 months of experience working remotely.
• Excellent English communication skills.
• Excellent interpersonal skills, problem solving, and analytical skills.
• Excellent customer service skills.
• Ability to multi-task and prioritize.
• Reliable and dependable.
• Excellent problem-solving skills.
• Ability to work under pressure.
• Attention to details and highly organized.
• Great time management skills.

Working conditions:

• Candidate must be able to work from 9 am to 5 pm EST.
• Comfortable working with Hubstaff.

Compensation & Benefits:

• $5 USD per hour.
• PTO after 90 days of probationary period.
• HMO allowance after 90 days of probationary period.

If this interests you, kindly send me an email attachment of your updated resume in PDF format together with your hourly rate to Click to view. On the subject line, kindly indicate the position – name (Customer Services – Name).