Plant Addicts Inc. is seeking a dedicated individual to join our dynamic customer service team. In this role, you will play a pivotal part in ensuring an exceptional customer experience throughout their journey with Plant Addicts. Our commitment to delivering outstanding customer service is a core value, making this position integral to the success of our company.
This is a full-time, remote position. Please note that a computer will not be provided.
Job Responsibilities
* Customer Conversion: Assist potential customers by addressing product questions, offering information about additional products to enhance their shopping experience.
* Order Management: Respond promptly to customer inquiries regarding order shipment and delivery timelines.
* Issue Resolution: Resolve product related issues by identifying customer complaints, determining the root cause, explaining effective solutions, expediting corrections or adjustments, and ensuring follow-up for resolution.
* Communication Channels: Engage with customers through instant chats, emails & phones.
* Team Collaboration: Contribute to team efforts by undertaking additional duties as required.
Required Qualifications & Skills
* Fluent in English
* Excellent verbal & written communication skills
* Proficient in office software
* Attention to detail
* Strong typing skills
* Multi-tasking
* Conflict resolution skills
* Active listening
* Problem solving
* Self starter, must be able to work independently
Education and Experience
* Customer Service: Demonstrated track record in previous customer service roles, showcasing effective communication skills and a commitment to ensuring customer satisfaction.
* Phone Support: 1+ years of experience in providing support to customers over the phone, addressing inquiries, resolving issues, and delivering a positive customer experience.
* Computer Proficiency: Strong command of essential computer skills to navigate various systems and applications efficiently.
* Ecommerce Expertise: Background in ecommerce operations, with a focus on guiding customers through website navigation, offering product recommendations, and ensuring a smooth customer experience.
* Upsell Background: Previous involvement in upsales, where the ability to convert potential customers and enhance their shopping experience is a key aspect of the role.
* Gardening and Plant Knowledge: While not mandatory, any knowledge or experience in gardening and plants is considered a valuable bonus.
Compensation and Expectations
* Hours: Full-time position, Monday to Friday, with occasional weekends based on availability. The standard work week is 35-40 hours, with slight variations depending on business needs.
*The hours are subject to change depending on seasonality and business needs.
* Salary: Commensurate based on experience.
* Bonus:
* End of spring season bonus based on performance & attendance.
* Monthly bonus based on individual and team performance
* Requirements: Must have reliable internet connection and computer.
* Background Check: Candidates may need to pass a background check in order to be considered for the role.
About Plant Addicts
Plant Addicts is a family-owned business that was founded in 2017 to help gardeners find plants that are hard to find locally. We pride ourselves on our customer service, plant care advice and product selection. Our small business continues to rapidly grow and we are currently looking for more plant enthusiasts to join our team!
Required: After sending your resume, please fill out this questionnaire below.
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