TO APPLY FOR THIS POSITION PLEASE FILL OUT THE FOLLOWING FORM:
/24021
Position Summary:
The Customer Support Specialist will be responsible for handling incoming client inquiries and managing any requests that clients have. The Customer Support Specialist will be responsible for answering phone calls, responding to emails, answering text messages and completing various administrative tasks. The customer support specialist will be the main point of contact for our clients and vendors.
The customer support specialist is perfect for someone who loves talking to all different kinds of people and helping to come up with solutions. The customer support specialist is an expert at communicating and helping clients.
About Double A Landscaping:
Our Company is one of the fastest growing landscaping companies in the Western New York area. Employees at our company gain valuable experience in communication, business, and construction. Our mission is to transform the exterior of a client’s properties to build confidence and establish pride within the community. It is the vision of Double A to grow consistently and impact 250,000 property owners up and down the east coast. We are enthusiastic about our core values which are: accountability, quality, perseverance, results, discipline and leadership.
Performance Objectives
Handle all incoming calls, emails and text messages efficiently and with the utmost professionalism
Communicate clearly and effectively with customers, adapting communication style to the customer’s understanding and needs.
Use positive language and empathy to build rapport and address customer concerns.
Effectively handle customer complaints and conflicts, aiming to turn negative experiences into positive ones.
Leverage G-Suite programs, Open Phone, Connect team, and other technology to accomplish tasks, with a strong willingness to learn new software and workflows if needed.
Participate in ongoing training programs to enhance product knowledge and customer service skills.
Maintain communication with the entire team to ensure maximum efficiency.
Responsible for completing general administrative tasks as needed
Complete duties independently and prioritize his/her workload, in alignment with the organization’s mission, vision, and goals.
Follow applicable processes and procedures as well as write and maintain processes for their own communication between crew and management team
Capabilities/Key Competencies
Able to verbally communicate professionally and clearly with clients, vendors and employees.
Strong written communication skills (emails, chat, text messaging)
Maintaining a positive and professional demeanor, even in challenging situations.
Identifying opportunities to promote additional products or services.
Resilience in handling difficult customers or situations.
Ability to explain complex concepts in a simple and understandable manner.
Able to follow step by step procedures and suggest changes.
Desire for continuous improvement and eagerness for learning new skills
Self-starter who is working independently and with minimal supervision.
Experience juggling multiple projects and recurring duties simultaneously, ensuring efficient completion within deadlines and sharp attention to detail.
Ability to maintain poise, professionalism, and positivity at all times.
Education and Experience
High School Diploma or Equivalent
Experience with G-Suite (Sheets, Documents, GMail, Calendars, Slides) and basic PDF editing functions.
1-3 years customer service experience
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Equal Opportunity Employer
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce. Double A Landscaping recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
TO APPLY FOR THIS POSITION PLEASE FILL OUT THE FOLLOWING FORM:
/24021
APPLY FOR THIS JOB:
Company: Founders consulant
Name: Aaron Partridge
Email: