We are looking for smart, caring staff who can be our first point of contact for our customers who may have product questions and service requirements.
About Us
We are a dynamic marketing company specializing in the personal growth industry amongst other niches, marketing very high quality content and products to the world.
Our team of creators, innovators and implementers from 11 countries across the globe develop everything together from the ground up.
Part of our company mission is to nurture creative and productive minds from all backgrounds, helping every individual to grow and produce their very best in whatever fields they want to specialize in.
Our major brand, the Hypnosis Training Academy (HTA), is an internationally recognized hypnosis training organization with over a decade of expertise in providing high-level training resources for all levels of hypnotherapists, hypnotists, and hypnosis enthusiasts in many different countries.
About the Roles
This role will work closely and report to the CS Manager and is expected to:
Resolve product or service problems by clarifying the customer’s complaint, figuring out the cause of the problem, explaining the solution, and/or getting help to fix the customer issue as needed.
‘Read’ customers and use ‘positive language’
Prioritize communication and the needs of the customer first
Know how to manage time properly between tasks
Know how to follow instructions, and ask questions when instructions are not clear
Execute any administrative tasks that the company needs action on and prepare any reports that are required.
Our ideal candidate
Bachelor’s Degree or 2-3 years of relevant customer support and administration experience in an online business environment
Consistency and efficiency in work and reliability
Excellent English written communication skills
Problem Solving Skills and Resolving Conflict
Analyzing information
Multi-tasking and with attention to detail
Knowledge of Stripe, Chargebee & Active Campaign is an advantage
Team player
Why join us?
Established online business with strong leadership which motivates, empowers and brings out the best in its team.
Great teamwork, inclusive, flexible and work-family environment.
Competitive salary with generous annual leave benefits.
Workstation Requirements
Mac or PC with at least 8GB of RAM and stable Internet connection
Work Arrangements:
This is a full-time remote work which requires 45 hours a week with a 10-hour block availability (including one-hour off for lunch). We are looking for two staff, one to do Shift 1 and one to do Shift 2.
Shift 1: 6.00 a.m to 4 p.m PH time (one-hour lunch must be finished by 1pm)
Monday-Friday (ON), then Saturday to Monday (3 Days OFF), then Tuesday to Saturday (ON) then Sunday (OFF 1 day). Then Repeat. (So first week, 3 days off, 2nd week 1 day off. Then the third week, 3 days off. Then the fourth week one day off)
Shift 2: 2 pm to 12 pm PH time (one-hour meal must be finished by 7pm)
Tuesday to Saturday (ON) then Sunday (OFF 1 day), then Monday-Friday (ON), then Saturday to Monday (3 Days OFF). Then Repeat. So first week, 1 day off, 2nd week 3 days off. etc
From time to time there may be some reasonable variation in the timing of the 10 hour work. Any changes to the shifts or extra hours may be required with ample notice.
APPLY FOR THIS JOB:
Company: HYPR Service
Name: Mimi Ricamunda
Email: