Full Time Customer Service Representative & Administrator Virtual Assistant
Hi there! We’re hiring for a full time Customer Service Representative & Administrator role right now for our business.
Who we are looking for:
• Always wears a smile!
• See opportunities rather than problems
• Great communicator both verbally and in writing
• Fluent and clear speaker of English (UK) / English (US)
• Positive, no excuses, can-do attitude
• Very well organised
• Ability to learn new tasks quickly
• People I’ve worked with say I’m reliable
• Enjoy learning new skills
Who we are:
We are Exclusive Short Stays – a serviced accommodation provider based in the West Midlands, UK with properties available for people to book and stay on a short-term basis (like a hotel, but the guests share a house instead).
We’re a dynamic, forward-thinking and fast growing company offering great pay and promotion opportunities. Our ethos is: Work hard and get rewarded.
About the Position:
• Administering reservations by communicating with customers
• Customer care, support and communications
• Phone calls to customers to take security deposits
• Preparing and sending invoices to customers
• Using Stripe to take credit card payments / invoice customers
• General administration such as creating inventory reports and placing linen orders
• Communicating with Cleaners and Property Managers including booking new cleans and documenting data returned from staff
• Using Google Forms to communicate cleaning requirements
• Checking supplier invoices
• Customer service experience preferred but not essential
Working Hours:
Full time hours required – 40 hours per week. However there may be occasional times when you need to work more hours. We reward for hard work and innovative ideas.
Working hours of 8am – 4pm GMT with a 1-hour break, 5 days per week. The time zone changes to BST in the summer months (one hour earlier than GMT). In Philippines time this is 16:00 – 00:00 (GMT) or 15:00 – 23:00 (BST).
Required working days are Thursday, Friday, Saturday, Sunday, Monday. Candidates are required to be flexible as working days may change, for example when other staff are on holiday or sick.
Remuneration:
$500 US per month, to be reviewed after 6 months pending good performance.
How you will be compensated:
• Weekly pay
• We will discuss a pay review after the first 6 months
• Every month you work, you earn 1 personal day which can be used as sick
• days or vacation days (12 days maximum per year, to be used in the year accrued)
• These are the paid holidays: Chinese Lunar New Year’s Day, Maundy Thursday, Labor Day, National Heroes Day, All Souls Day, Bonifacio Day, Rizal Day (7 days total)
How can you apply:
• Please click the link to access the Google application form:
• /RVD6bR3Ns8qyTurq7
• You will need a Google account to fill in the application form.
• Complete all the questions and submit the application form when completed
• Deadline to submit the form is Friday 17th February 2023
Application Process:
If you pass the initial application process you will be invited to an informal interview that will take place over Zoom. You will be notified of the time and date of the interview by either email or WhatsApp.
APPLY FOR THIS JOB:
Company: Floriddia Creative
Name: Claire Jefferies
Email: