Customer Service Representative and Admin

We are a tech-driven cleaning service based in Calgary, Canada, and we are rapidly expanding. To help sustain our growth, we are seeking a skilled and reliable Customer Service Representative and Admin to join our team. This is a part time or full-time position, with a salary range of $4-$8 per hour depending on experience.

We are looking for an English-speaking VA who is comfortable on the phone, sales-driven, and uses empathy to listen to customers and understand their needs.

Must have:
-screenshot capture software
-reliable internet connection and PC
-quiet workspace
-noise-cancelling headset

Job Responsibilities:
-Managing bookings by taking phone calls, providing quotes, making bookings, and calling back leads.
-Hiring cleaners by posting job ads on various platforms and conducting initial screenings over the telephone.
-Managing the team of cleaners by scheduling them based on their availability and location.
-Developing business by calling estate agents, real estate companies, and corporate entities to form partnerships and set up meetings with members of our team.
-Developing social media content and marketing brochures.

Qualifications:
-English fluency (speaking and writing)- neutral accent preferred
-Reliable, punctual, and efficient with excellent time-management skills.
-Friendly, empathetic, and customer-oriented.
-Trustworthy and able to handle confidential information.
-Willing to go the extra mile and take on additional responsibilities.
-Prior experience in customer service, administration, or sales preferred.

This is a long-term position with ample opportunities to learn new things, grow your skills, and be compensated well for your performance. We provide full training(not paid), but prior experience with the duties mentioned above is an asset.

If you have these qualities, please apply with your resume and a cover letter. As part of our screening process, please include “Yes, I understand” on the first paragraph of your cover letter to confirm that you have read and understood the job description.

We are looking for committed candidates who can work at least 40hours /week (Canada time 8am-5pm) or part-time, depending on your availability. Only apply if you are willing to commit to a long-term position with our company.