Customer Service Representative and Bookkeeping for Vacation and Corporate Housing

**About Us:**
We are a dynamic vacation and corporate rental business dedicated to providing exceptional experiences for our guests. Our properties are listed on multiple platforms including Airbnb, Click to view, Expedia, Hotelbeds and Vrbo. We are seeking a motivated and experienced Customer Service and Operations Specialist to join our team and help us maintain our high standards of customer satisfaction and operational excellence.

**Job Description:**
The Customer Service and Operations Specialist will be responsible for managing customer interactions, handling booking processes, and ensuring the smooth operation of our rental properties. The ideal candidate will have a blend of customer service expertise, bookkeeping skills, and experience in property maintenance and listing optimization across various rental platforms.

**Key Responsibilities:**

**Customer Service:**
– Respond promptly to customer inquiries via phone, email, and online platforms.
– Resolve customer issues and complaints effectively and independently.
– Provide guests with all necessary information regarding their stay, including check-in/check-out procedures and property amenities.

**Operations:**
– Coordinate property maintenance and repairs, working independently to ensure all issues are resolved quickly and efficiently.
– Perform routine quality inspections to ensure standards are met.
– Manage relationships with contractors and service providers.

**Bookkeeping:**
– Handle day-to-day bookkeeping tasks, including processing payments and refunds.
– Maintain accurate financial records and generate regular financial reports.
– Manage invoicing and ensure timely payment processing for reservations made through Expedia, Click to view, Vrbo, Hotelbeds and Airbnb.

**Listing Management:**
– Create and optimize property listings on Airbnb, Click to view, Expedia, Hotelbeds and Vrbo to enhance visibility and booking rates.
– Update listings with accurate and appealing descriptions, photos, and amenities.
– Monitor and adjust pricing strategies based on market trends and occupancy rates.

**Qualifications:**
– Proven experience in customer service and handling bookings for vacation and corporate rentals.
– Strong bookkeeping skills with experience in financial management and payment processing.
– Ability to handle maintenance tasks independently and coordinate with service providers.
– Detailed knowledge of processing payments and managing bookings on Expedia, Hotelbeds, Click to view, Vrbo, and Airbnb.
– Expertise in listing creation and optimization on Airbnb, Click to view, Expedia, Hotelbeds and Vrbo.
– Excellent communication and problem-solving skills.
– Strong organizational skills and attention to detail.
– Ability to work independently and as part of a team.
– Available to work 5 pm – 1 am Eastern Standard Time

**Preferred Qualifications:**
– Familiarity with hostaway property management software.
– Experience in the hospitality industry.
– Knowledge of local regulations and compliance requirements for short-term rentals.

**Benefits:**
– Competitive salary and performance bonuses.
– Opportunities for professional development.
– A supportive and collaborative work environment.

**How to Apply:**
Interested candidates should submit their resume and a cover letter (including email and whatsapp number) outlining their relevant experience to with the subject line “Customer Service and Operations Specialist Application.”

Join us in providing exceptional rental experiences and become a key part of our growing team!